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- Tasks: Coordinate and manage order processes, ensuring accuracy and compliance.
- Company: Join a leading edtech company transforming learning and collaboration globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a positive impact on education and communities while working with innovative technology.
- Qualifications: 3+ years in customer service or order management, with strong attention to detail.
- Other info: Collaborative environment with a focus on continuous improvement and operational excellence.
The predicted salary is between 35000 - 45000 £ per year.
We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments. Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment.
As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint.
The Sr. Coordinator, Order Management is responsible for the day-to-day order management process, assisting with complex or high-priority orders, supporting with escalations, and ensuring orders are processed accurately, efficiently, and in compliance with company, partner, and regional requirements. This role provides operational advice, supports consistent execution of processes, and helps maintain high standards of quality and compliance across the order management function.
The Senior Coordinator assists in identifying process inefficiencies, supports continuous improvement initiatives, and ensures adherence to established procedures. Working closely with Sales, Operations, Logistics, Finance, and IT, the Senior Coordinator helps resolve cross-functional issues, monitors operational risks, and supports process improvements and system enhancements.
Responsibilities:
- Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
- Support the resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed to ensure timely resolution.
- Provide operational advice and support to Specialists, to ensure consistency in processes and adherence to best practices.
- Monitor order quality and data integrity, and identify gaps, risks, or process inefficiencies and share observations with management to support continuous improvement.
- Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross-functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
- Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
- Build relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
- Ensure smooth team operations during peak periods or staff absence, providing support and operational continuity in collaboration with the Order Management Manager.
Requirements:
- A customer-focused professional with a commitment to accuracy, exceptional attention to detail, and driving continuous improvement.
- Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role.
- Organisational skills, and the ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Hands-on experience using Salesforce (CRM) for order processing, reporting, and customer management.
Sr. Coordinator, Order Management in Blackburn employer: Promethean Ltd.
Contact Detail:
Promethean Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Coordinator, Order Management in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see your passion for education and collaboration, so be ready to share how you can contribute to our mission!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity, so let your personality shine through while showcasing your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values.
We think you need these skills to ace Sr. Coordinator, Order Management in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sr. Coordinator, Order Management role. Highlight your customer service and order management experience, and don’t forget to sprinkle in some examples of how you've driven continuous improvement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about education and technology. Share specific examples of how you've collaborated with teams or resolved complex issues in previous roles.
Showcase Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We want to see that you can manage details effectively, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining #TeamPromethean!
How to prepare for a job interview at Promethean Ltd.
✨Know Your Order Management Inside Out
Make sure you brush up on your order management knowledge, especially around processes and systems like Salesforce. Be ready to discuss how you've handled complex orders in the past and any improvements you've implemented.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare examples of how you've successfully collaborated with Sales, Operations, or IT in previous roles. Highlight any cross-functional projects you've been part of and the impact they had.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to share specific instances where you've resolved order issues or discrepancies. Discuss your approach to identifying inefficiencies and how you contributed to process improvements in your previous positions.
✨Emphasise Your Customer Focus
This role is all about ensuring customer satisfaction through accurate order processing. Share stories that illustrate your commitment to customer service and how you've gone above and beyond to meet client needs.