At a Glance
- Tasks: Assist customers with inquiries and resolve issues while managing administrative tasks.
- Company: Join a leading fashion group known for sports fashion and streetwear.
- Benefits: Earn £12.71 per hour with flexible working hours and a supportive team.
- Other info: Diverse workplace with opportunities to learn and grow in the fashion industry.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Previous customer service experience and strong communication skills required.
Central Manchester, M1 1, Ancoats
£12.71 per hour
20-37.5 hours per week | 8am-5pm
PROMAN is recruiting Customer Service Administrators on behalf of a leading fashion group specialising in sports fashion and streetwear. If you're passionate about delivering excellent customer service, we'd love to hear from you.
What you'll be doing:
- Handling inbound customer enquiries via phone and email
- Resolving customer queries and complaints professionally
- Recording and updating customer information accurately
- Completing a range of administrative tasks
- Working across multiple systems to support customer service operations
What we're looking for:
- Previous customer service experience, whether in retail, contact centres, hospitality, or office-based roles
- Confident communication skills, both over the phone and in writing
- Strong IT skills and the ability to learn new systems quickly
- A professional and positive approach to problem-solving
- Flexibility to work varying hours based on business needs
Working Hours:
Minimum 20 hours per week
Typically 37.5 hours per week
Monday to Friday, 8am-5pm
Flexibility is essential
Pay: £12.71 per hour
Do you enjoy helping people? Are you confident using computers and handling customer enquiries? Looking to join a well-known name in the fashion industry? Apply now and send us your up-to-date CV today!
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
Customer Service Administrator in Manchester employer: Proman
As an On-Site Coordinator in Bamber Bridge, you will be part of a dynamic team that values collaboration and personal growth. Our supportive work culture encourages skill development in recruitment and client management, while offering a competitive pay rate and the opportunity to work closely with experienced professionals. Join us to enhance your career in a fast-paced environment where your contributions directly impact the worker experience and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Proman and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Proman and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Proman.
Get Familiar with Our Brand:Before applying, take some time to learn about Proman and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Proman
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Proman.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Proman will surely appreciate.
