At a Glance
- Tasks: Provide empathetic support to customers during emergencies and manage enquiries with professionalism.
- Company: Join a premium automotive brand known for its commitment to customer care.
- Benefits: Competitive pay, hybrid working, and opportunities for personal growth.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a real difference by helping customers in their time of need.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12.94 - 12.94 £ per hour.
Location: Liverpool (Hybrid Working)
Temporary ongoing
Pay Rate: £12.94 per hour
Hours: 37.5 hours per week
Shift Pattern: Monday to Sunday on a rota basis
- 08:30am - 4:30pm
- 10:00am - 6:00pm
- 12:30pm - 8:30pm
About the Role
This role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations. Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations.
Key Responsibilities
- Deliver a professional, friendly, and customer-focused service at all times
- Manage customer enquiries via phone and digital communication channels
- Build a clear understanding of customer needs to provide effective solutions
- Deliver a high-quality customer experience in line with company standards and SLAs
- Accurately capture and maintain customer information using CRM systems
- Handle customer complaints and resolve issues efficiently and professionally
- Support customers during emergency or high-pressure situations involving vehicle accidents or breakdowns
- Contact emergency services, including police, ambulance, or roadside assistance providers where required
- Accurately gather and relay critical information to emergency support teams
- Handle sensitive or potentially distressing calls in a calm, professional, and empathetic manner
- Escalate complex, urgent, or emergency cases appropriately in line with company procedures
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently
- Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
- Previous experience within a busy customer service or contact centre environment
- Strong background in handling high volumes of customer enquiries
- Excellent verbal and written communication skills
- Strong problem-solving and complaint-handling abilities
- Confident using CRM systems and computer applications
- Ability to remain calm and professional in high-pressure or emergency situations
- Strong listening skills and attention to detail
- Positive, proactive, and customer-focused attitude
- Strong emotional resilience and empathy when handling sensitive situations
- Flexible approach to working shifts, including weekends
Desirable Experience
- Previous experience within the automotive, travel, hospitality, emergency services, or roadside assistance sectors
- Experience working to KPIs and service level agreements within a contact centre environment
- Experience handling sensitive or escalated customer situations
Customer Service Advisor in Liverpool employer: Proman
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Proman.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Proman. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Proman.
How to prepare for a job interview at Proman
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Proman's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Proman offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
