Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, manage stock, and ensure a tidy branch environment.
- Company: Join a supportive team at a leading refrigeration & spares wholesale business.
- Benefits: Enjoy a competitive salary, up to 33 days holiday, and great employee perks.
- Why this job: Gain valuable experience in customer service and branch operations while making a difference.
- Qualifications: GCSE level education, strong customer service skills, and multitasking ability.
- Other info: Full training provided with opportunities for personal growth and development.
The predicted salary is between 21800 - 26300 ÂŁ per year.
About the Role
We’re looking for a friendly, organised Branch Assistant to join our busy Gateshead branch. You’ll be part of a well-established, supportive team, helping deliver great service to customers — both trade and retail — across our refrigeration & spares wholesale business.
Location: Gateshead, NE11, Salary: ÂŁ25,397 per year (plus holiday pay & benefits)
What You’ll Be Doing
- Serve customers at the trade counter — in person, by phone, and by email.
- Advise customers on products from our full portfolio so you can match the right part to their needs.
- Handle picking, packing and preparing orders for customer collection or for delivery loading.
- Maintain stock levels: monitor, receive deliveries, store and organise inventory — plus assist with regular stock-takes.
- Deal with returns or warranty parts quickly and according to policy.
- Keep the branch clean, tidy and organised — trade-counter area, warehouse stock, and customer zones.
- Liaise professionally with customers, suppliers and colleagues to ensure orders, quotations, and customer queries are handled promptly and accurately.
- Occasional Out Of Hours on call (ÂŁ75 payment for being on call).
What We’re Looking For
- Good standard of education (GCSE level or equivalent), especially Maths and English.
- Strong customer service skills and a “customer-first” attitude — you’ll be dealing with trade-clients, contractors, and retail customers.
- Ability to multitask: handling phones, stock picking/packing, counter service, emails — sometimes under pressure and to deadlines.
- Reliable, punctual, and a team player; able to work on your own initiative when required.
- Previous experience in a warehouse, retail counter, parts-sales or similar role is advantageous, but not essential.
What We Offer
- Permanent, full-time contract with a competitive salary of ÂŁ25,397 per year.
- Up to 33 days’ holiday (including Bank Holidays) depending on length of service.
- Employee benefits including:
- Cycle-to-work scheme
- Auto-enrolment pension scheme
- Retail discount scheme — discounts at major high-street stores, hospitality, holidays, days out etc.
- Employee Assistance Programme — counselling, wellbeing support, advice toolkits, fitness classes, etc.
How to Apply
If you think you’re the right fit, click Apply and submit your CV and a short covering message telling us why you’d like the role. We look forward to hearing from you.
SupplyLog
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
Branch Assistant in Gateshead employer: Proman
Contact Detail:
Proman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with trade clients and retail customers, think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be ready to multitask! During the interview, they might ask how you handle pressure or manage multiple tasks at once. Share specific examples that highlight your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Branch Assistant in Gateshead
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your customer service skills and any relevant experience, especially if you've worked in retail or warehouse settings. Keep it clear and concise, and don’t forget to tailor it to the Branch Assistant role!
Write a Personal Covering Message: In your covering message, let us know why you’re excited about this role. Share a bit about your passion for customer service and how you can contribute to our team. A personal touch goes a long way in making your application stand out!
Show Off Your Multitasking Skills: We love team players who can juggle multiple tasks! In your application, mention any experiences where you’ve successfully managed various responsibilities at once, like handling customer queries while managing stock. It shows you can thrive under pressure!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we can’t wait to see your application come through. Remember, we’re looking for someone who fits right into our friendly team!
How to prepare for a job interview at Proman
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Assistant role. Familiarise yourself with the key responsibilities like serving customers, handling stock, and maintaining a tidy workspace. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your 'customer-first' attitude.
✨Prepare for Multitasking Questions
The job requires juggling multiple tasks at once, so expect questions about how you handle pressure and prioritise tasks. Prepare some anecdotes that highlight your ability to multitask effectively, especially in busy environments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
