At a Glance
- Tasks: Join a vibrant team to support customers and resolve their queries.
- Company: Leading manufacturing organisation with a strong customer service focus.
- Benefits: Earn £13.46 per hour with potential for permanent position and flexible shifts.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 13.46 - 13.46 £ per hour.
Warndon - Worcester
£13.46 per hour
Temporary Ongoing Contract
40 hours per week
Shift rota within:
- Monday – Friday: 7:00am – 6:00pm
- Saturday: 8:00am – 5:00pm
- Sunday: 9:00am – 12:00pm
Rota pattern: 5-week rotation includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend).
The Company
Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate.
Customer Service The Role
You will be part of a busy customer service team, delivering a high level of support to customers.
Customer Service Key Responsibilities
- Handle inbound and outbound customer enquiries
- Provide clear and accurate information on products and services
- Resolve customer queries and complaints in a professional manner
- Log customer interactions accurately on the system (CRM)
- Identify customer needs and offer suitable solutions
- Carry out basic troubleshooting where required
- Work closely with other teams to resolve issues
- Ensure all processes are followed, including data protection and compliance
Customer service The Candidate
- Good communication skills (both written and verbal)
- Confident using IT systems, including Microsoft Office
- Strong attention to detail and accuracy
- Able to stay calm and professional under pressure
- Good problem-solving skills
- Positive and customer-focused attitude
- Previous experience in customer service, retail, or similar
- Experience using CRM systems or SAP
- GCSE Maths & English (Grade C/4 or above)
Keywords
- Customer Service Advisor
- Customer Service Representative
- Contact Centre Advisor
- Call Centre Agent
- Customer Support Advisor
- Customer Experience Advisor
- Helpdesk Advisor
- Client Services Advisor
- Customer Care Advisor
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
Customer Service Advisor in Worcester employer: Proman UK Careers
Join a leading aerospace manufacturing company in Dukinfield, where you will benefit from a supportive work culture that prioritises employee development and offers competitive pay with opportunities for overtime. This organisation is committed to maintaining high-quality standards while fostering a collaborative environment, making it an excellent employer for those seeking a rewarding career in the aerospace sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proman UK Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proman UK Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proman UK Careers:Your cover letter is your chance to shine! Tell us why you want to work at Proman UK Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proman UK Careers!
How to prepare for a job interview at Proman UK Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
