At a Glance
- Tasks: Manage property and enhance customer experience across Prologis' UK logistics portfolio.
- Company: Prologis, a leading global logistics real estate company.
- Benefits: 25 days leave, private medical insurance, gym contributions, and professional development support.
- Other info: Hybrid role with regular site visits and a focus on innovative property management.
- Why this job: Join a people-first company that values diversity and offers career growth opportunities.
- Qualifications: 3-5 years in commercial property management and RICS qualification preferred.
The predicted salary is between 45000 - 55000 £ per year.
Job Title
Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Contract
- Company
- Prologis
- A day in the life
This role protects and enhances value across Prologis' UK industrial and logistics portfolio through disciplined property management, lease interpretation, estate governance, and risk management.
The Real Estate & Customer Experience Manager partners closely with the Real Estate & Customer Experience Lead, UK, as well as RECX, Asset Management, Leasing, Operations, Construction, Legal, managing agents, survey providers, and third-party suppliers.
This hybrid role is based in Solihull and includes regular on-site presence across the portfolio to inspect assets, resolve issues, and maintain auditable evidence.
The role adds value by turning property surveys, compliance findings, and lease obligations into clear actions that support safe, well-maintained estates and long-term asset strategy.
Key Responsibilities Include
- Manage technically robust property and estate management across the UK logistics parks, including annual and interim inspections, live action trackers, evidence records, and closure of identified issues.
- Monitor estate condition, operational compliance, service delivery, and asset risks, escalating issues early to the appropriate internal teams with clear documentation.
- Interpret and apply commercial lease obligations related to permitted use, alterations and landlord consent, alienation and underletting, repair, reinstatement, yielding-up obligations, and service charge recoverability.
- Identify, document, and challenge lease or estate non-compliance, preparing evidence packs and escalating persistent or material breaches to Legal when required.
- Oversee managing agents, survey providers, contractors, and third-party suppliers by setting clear scope, performance expectations, reporting standards, and evidence requirements.
- Support service charge budgets, forecasts, reconciliations, recoverability reviews, procurement decisions, and disciplined cost control in partnership with RECX Managers and suppliers.
- Maintain accurate property, inspection, compliance, lease, survey, utility, and customer issue records in Salesforce, Yardi, or related systems to support governance, audit, investment decisions, covenant visibility, and arrears collection.
- Building blocks for success
- Required
- 3-5 years of relevant commercial property management experience.
- RICS Qualified Surveyor or demonstrable equivalent in-market experience.
- Demonstrated ability to interpret commercial leases, service charge structures, property risk, and compliance requirements.
- Experience managing third-party managing agents, consultants, contractors, or survey providers.
- Ability to maintain auditable records, inspection trackers, action logs, and evidence packs for governance and escalation.
- Experience using Salesforce, Yardi, or similar property systems.
- Full UK driving license and willingness to travel regularly across the portfolio.
- Preferred
- Industrial or logistics property management experience.
- Experience working with Legal on enforcement, escalation, assignments, underlettings, licences to alter, or landlord consent matters.
- Experience supporting value-add or customer-focused asset initiatives from a technical and lease perspective, such as solar, EV, Essentials, Parklife, Mobilityways, or warehouse logistics training programs.
- Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
Exercises sound judgment, creative thinking, and accountability for outcomes.
- What's In It For Me
- 25 days’ annual leave
- Private medical insurance, fully paid by Prologis, plus comprehensive dental cover
- 9% employer pension contribution
- 50% contribution towards gym membership, up to £50 per month
- Employee Assistance Programme
- One-off home office equipment allowance of up to €400 for eligible new joiners
- Training and professional development suppor
- Subsidised on-site café at the Solihull office
- People First
As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business.
And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development.
Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.
- Employment Type
- Full time
- Location
- Solihull, England
- Additional Locations
- #J-18808-Ljbffr
Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Co[...] employer: Prologis
Prologis is an exceptional employer, offering a dynamic work environment in Solihull that fosters innovation and collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to the future of logistics. Our culture prioritises teamwork and customer-centric solutions, making it a rewarding place for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Co[...]
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Prologis for a Kickstart!
Don’t forget to check out our site for temporary roles at Prologis. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Co[...]
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Prologis for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Prologis and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Prologis
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Prologis operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Prologis.
