At a Glance
- Tasks: Help train AI by evaluating chatbot responses and simulating customer interactions.
- Company: Join Prolific, a leader in AI data collection with a vibrant community.
- Benefits: Earn up to $30 per hour, flexible hours, and gain valuable experience.
- Other info: Work remotely and enjoy a dynamic environment with growth opportunities.
- Why this job: Be part of the AI revolution while honing your customer support skills.
- Qualifications: Experience in customer support and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Customer Support & Experience - AI Training
About Prolific: Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role: We're looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the required experience, we’ll send you a quick 10‑to‑15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you'll bring:
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients.
What you'll be doing in the role:
- Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies:
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
Customer Support Reps - AI Training - Sheffield, UK employer: Prolific
Prolific is an exceptional employer that fosters a dynamic and innovative work culture in Sheffield, UK, where employees are empowered to contribute to the future of AI. With competitive pay rates of up to $30 per hour for meaningful tasks, opportunities for professional growth, and a collaborative environment, Prolific stands out as a place where your skills can truly make an impact. Join us to be part of a forward-thinking team dedicated to building the largest pool of quality human data in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Reps - AI Training - Sheffield, UK
✨Tip Number 1
Get to know the company inside out! Research Prolific and understand their mission in the AI space. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, simulate customer interactions or troubleshoot common issues you might face in the role. This will boost your confidence and prepare you for any scenario they throw at you.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, they’re looking for someone who can adjust their tone and empathy based on different customer personas, so demonstrate that ability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Prolific team.
We think you need these skills to ace Customer Support Reps - AI Training - Sheffield, UK
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your years of experience in customer support or technical roles. We want to see how your background aligns with what we're looking for, so don’t hold back on the details!
Nail the Communication:Since communication is key, ensure your written English is top-notch. Adjust your tone to reflect empathy and clarity, just like you would when dealing with different customer personas. We love a good communicator!
Be a Problem Solver:Demonstrate your problem-solving skills in your application. Share examples of how you've de-escalated tricky situations or provided step-by-step troubleshooting. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and get you into the process smoothly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Prolific
✨Know Your Stuff
Before the interview, brush up on your customer support experience and be ready to share specific examples. Think about situations where you de-escalated issues or provided exceptional service. This will show that you have the skills Prolific is looking for.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer scenarios. This will help demonstrate your ability to adjust your tone and clarity based on different customer personas.
✨Be Ready for Problem-Solving
Expect to tackle some tricky questions during the interview. Prepare to discuss how you would handle complex customer inquiries or technical issues. Highlight your problem-solving skills and your approach to troubleshooting, as these are crucial for the role.
✨Familiarise Yourself with the Tools
Prolific uses various CRM and helpdesk tools like Zendesk and Salesforce. If you have experience with these platforms, mention it! If not, take some time to learn the basics. Showing that you're tech-savvy will give you an edge in the interview.
