At a Glance
- Tasks: Help train and evaluate AI models while providing top-notch customer support.
- Company: Join Prolific, a leader in the AI data space with a vibrant community.
- Benefits: Earn up to $30 per hour for your expertise and insights.
- Other info: Flexible tasks with opportunities for professional growth in a dynamic environment.
- Why this job: Make a real impact on AI development while honing your skills.
- Qualifications: Experience in customer support and excellent communication skills required.
The predicted salary is between 48000 - 60000 £ per year.
Customer Support & Experience - AI Training
About Prolific: Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role: We're looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the required experience, we’ll send you a quick 10‑to‑15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you'll bring:
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients.
What you'll be doing in the role:
- Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies:
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
AI Support & QA Specialist in Sheffield employer: Prolific
Prolific is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration in the AI sector. With competitive pay rates of up to $30 per hour for tasks, employees benefit from flexible working arrangements and opportunities for professional growth while contributing to the development of cutting-edge AI models. Join a diverse team where your skills are valued, and you can make a meaningful impact on the future of AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land AI Support & QA Specialist in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Prolific's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, simulate customer interactions or troubleshoot common issues you might face in the role. This will boost your confidence and prepare you for any tricky questions that come your way.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate your problem-solving abilities and how you handle complex situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Prolific team.
We think you need these skills to ace AI Support & QA Specialist in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Support & QA Specialist role. Highlight your relevant experience in customer support and any specific skills that match what we're looking for, like communication excellence and problem-solving skills.
Show Off Your Writing Skills:Since exceptional written English is key for this role, take the time to craft clear and engaging application materials. Use a friendly yet professional tone, and don’t forget to proofread for any sneaky typos or errors!
Be Specific About Your Experience:When detailing your professional experience, be specific about your roles and responsibilities. Share examples of how you've handled complex situations or provided step-by-step troubleshooting – this will help us see your problem-solving prowess in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Prolific!
How to prepare for a job interview at Prolific
✨Know Your Stuff
Make sure you brush up on your customer support experience and be ready to share specific examples. Think about times when you’ve de-escalated a situation or solved a tricky problem. Prolific will want to see that you can handle real-life scenarios with ease.
✨Show Off Your Communication Skills
Since exceptional written English is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer queries to demonstrate your ability to adjust tone and empathy based on different personas.
✨Familiarise Yourself with AI Concepts
Get a good grasp of how AI models work, especially in the context of customer support. Understanding the basics of AI training and evaluation will help you stand out. You could even look into common pitfalls in AI responses to show your attention to detail.
✨Be Ready for Practical Tests
Since there’s a quick test involved, make sure you’re prepared for it! Brush up on your typing speed and practice navigating through CRM tools like Zendesk or Salesforce. Being efficient and accurate will definitely give you an edge during the assessment.
