At a Glance
- Tasks: Help train AI models by evaluating chatbot responses and simulating customer interactions.
- Company: Join Prolific, a leader in AI data collection with a vibrant community.
- Benefits: Earn up to $30 per hour, enjoy flexible hours, and work from anywhere.
- Other info: Quick assessment process and opportunities for professional growth.
- Why this job: Make an impact on the future of AI while honing your customer support skills.
- Qualifications: Experience in customer support and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organisations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to £30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localised support quality.
- A PayPal account to receive payment from our clients.
What you’ll be doing in the role
- Evaluate AI Chatbot Responses: review AI‑generated support replies for accuracy, brand voice consistency, and "helpful" scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI‑generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
Why Prolific is a great platform to join as a Domain Expert participant
Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.
Customer Support Representative - AI Training (Freelance - Remote) in Manchester employer: Prolific
Prolific is an exceptional employer that offers a unique opportunity to work remotely as a Customer Support Representative, where you can influence the future of AI technology while enjoying competitive pay rates of up to £30 per hour. With a strong focus on employee growth and a flexible work culture, Prolific empowers its team members to thrive in a supportive environment that values communication excellence and problem-solving skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - AI Training (Freelance - Remote) in Manchester
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on Prolific and its mission. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since you'll be dealing with customer support scenarios, try role-playing some common situations with a friend. This will help you sharpen your problem-solving skills and get comfortable with de-escalating tricky situations.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your exceptional written English skills. Use clear and concise language, and adjust your tone to match the persona of the interviewer – it’s all about making that connection!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Prolific site. It’s the best way to ensure your application gets seen by the right people, and who knows, you might just land that freelance gig!
We think you need these skills to ace Customer Support Representative - AI Training (Freelance - Remote) in Manchester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your years of experience in customer support or technical roles. We want to see how your background aligns with the skills we’re looking for, so don’t hold back!
Nail the Communication:Since exceptional written English skills are a must, take your time to craft clear and engaging responses. Adjust your tone to match different customer personas – it’s all about empathy and clarity!
Demonstrate Problem-Solving Skills:We love seeing candidates who can de-escalate complex situations. Share examples of how you’ve tackled tricky issues in the past, and show us your step-by-step troubleshooting prowess.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Prolific
✨Know Your Stuff
Before the interview, brush up on your customer support experience and be ready to share specific examples. Think about situations where you successfully de-escalated issues or provided exceptional service. This will show that you have the practical skills they’re looking for.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer scenarios. This will help demonstrate your ability to adjust your tone and empathy based on different customer personas.
✨Familiarise Yourself with AI Concepts
Given that this role involves training AI models, it’s beneficial to have a basic understanding of how AI works, especially in customer support contexts. Research common AI terminology and think about how your experience can contribute to evaluating AI outputs effectively.
✨Prepare for Practical Assessments
Be ready for the quick test they mentioned. Practise typing quickly and accurately, as well as navigating through various information sources. This will not only help you during the assessment but also showcase your efficiency and attention to detail during the interview.
