At a Glance
- Tasks: Help train AI models by evaluating chatbot responses and simulating customer interactions.
- Company: Join Prolific, a leader in AI data collection with a vibrant community.
- Benefits: Earn up to $30 per hour, enjoy flexible hours, and work from anywhere.
- Other info: Quick assessment process to get you started in just 15 minutes.
- Why this job: Make a real impact on the future of AI while working remotely.
- Qualifications: Experience in customer support and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients.
What you’ll be doing in the role
- Evaluate AI Chatbot Responses: review AI‑generated support replies for accuracy, brand voice consistency, and "helpful" scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI‑generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
Why Prolific is a great platform to join as a Domain Expert participant
Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.
Remote Freelance AI Training Support Specialist in Liverpool employer: Prolific
Prolific is an exceptional employer that empowers its team members to shape the future of AI while enjoying the flexibility of remote work. With competitive pay rates of up to $30 per hour, a supportive work culture, and opportunities for professional growth, Prolific stands out as a leader in the AI training space, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Freelance AI Training Support Specialist in Liverpool
✨Tip Number 1
Get familiar with the tools! If you know your way around CRM and helpdesk tools like Zendesk or Salesforce, you're already ahead of the game. Brush up on these platforms so you can hit the ground running when you land that interview.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various customer personas, it’s crucial to showcase your ability to adjust your tone and clarity. Try role-playing different scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving prowess! Think of examples from your past experiences where you successfully de-escalated a situation or solved a tricky issue. Be ready to share these stories during interviews to demonstrate your skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and get you into the assessment stage faster. Plus, who doesn’t love a quick and easy application process?
We think you need these skills to ace Remote Freelance AI Training Support Specialist in Liverpool
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your years of experience in customer support or technical roles. We want to see how your background aligns with the skills we’re looking for, so don’t hold back!
Nail the Communication:Since communication is key, ensure your written English is top-notch. Adjust your tone to reflect empathy and clarity, just like you would when dealing with different customer personas.
Be Detail-Oriented:We love a sharp eye! When you’re crafting your application, double-check for any subtle errors in logic or tone. This attention to detail will show us you’re the right fit for evaluating AI responses.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to get your application and start the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prolific
✨Know Your Stuff
Before the interview, brush up on your customer support experience and be ready to discuss specific situations where you demonstrated problem-solving skills. Prolific values real service expertise, so think of examples that showcase your ability to handle complex inquiries.
✨Show Off Your Communication Skills
Since exceptional written English is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer scenarios to demonstrate your adaptability in tone and empathy during the interview.
✨Familiarise Yourself with the Tools
Make sure you’re comfortable with CRM and helpdesk tools like Zendesk or Salesforce Service Cloud. Being able to talk about your experience with these platforms will show that you’re ready to hit the ground running and can navigate multiple information sources efficiently.
✨Attention to Detail is Key
Prolific is looking for someone with a sharp eye for detail. During the interview, highlight instances where you caught subtle errors or improved processes through your attention to detail. This will demonstrate that you understand the importance of accuracy in evaluating AI outputs.
