At a Glance
- Tasks: Help train AI models by evaluating chatbot responses and simulating customer interactions.
- Company: Join Prolific, a leader in AI data collection with a vibrant community.
- Benefits: Earn up to $30 per hour, enjoy flexible hours, and work from anywhere.
- Other info: Quick assessment process and opportunities for professional growth.
- Why this job: Make a real impact on the future of AI while honing your customer support skills.
- Qualifications: Experience in customer support and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients.
What you’ll be doing in the role
- Evaluate AI Chatbot Responses: review AI‑generated support replies for accuracy, brand voice consistency, and "helpful" scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI‑generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
Why Prolific is a great platform to join as a Domain Expert participant
Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.
Customer Support Representative - AI Training (Freelance - Remote) in Leeds employer: Prolific
Prolific is an exceptional employer that offers a unique opportunity to work remotely as a Customer Support Representative, where you can influence the future of AI technology while enjoying competitive pay rates of up to £30 per hour. With a strong emphasis on flexibility, professional growth, and a collaborative work culture, Prolific empowers its team members to thrive in a supportive environment that values communication excellence and problem-solving skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - AI Training (Freelance - Remote) in Leeds
✨Tip Number 1
Get familiar with the tools! If you know your way around CRM and helpdesk tools like Zendesk or Salesforce, you're already ahead of the game. Brush up on these platforms before your interview to show you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional written English, try drafting responses to common customer queries. This will help you showcase your ability to adjust tone and clarity based on different personas during the assessment.
✨Tip Number 3
Show off your problem-solving prowess! Think of examples from your past experience where you successfully de-escalated a situation or solved a tricky issue. Being able to articulate these stories will demonstrate your capability in handling complex inquiries.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only makes it easier for us to review but also shows your enthusiasm for joining Prolific's Expert Network. Plus, you'll get to start influencing AI models in no time!
We think you need these skills to ace Customer Support Representative - AI Training (Freelance - Remote) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about exceptional written English, make sure your application reflects that. Use clear and concise language, and don’t forget to adjust your tone to match the friendly vibe we love at Prolific!
Highlight Relevant Experience:We want to see your experience in high-volume customer support or technical roles. Be specific about your past roles and how they relate to the tasks you'll be doing with us. This helps us understand how you can contribute to our team!
Be Detail-Oriented:Attention to detail is key! Double-check your application for any typos or errors. A sharp eye for detail shows us you're serious about quality, which is super important in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to get your application and start the process. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Prolific
✨Know Your Stuff
Before the interview, brush up on your customer support experience and be ready to share specific examples. Think about situations where you successfully de-escalated issues or provided exceptional service. This will show that you have the practical skills they’re looking for.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer scenarios. This will help demonstrate your ability to adjust your tone and empathy based on different customer personas.
✨Familiarise Yourself with AI Concepts
Get a basic understanding of how AI models work, especially in customer support contexts. Being able to discuss AI chatbot responses and quality assurance will impress the interviewers and show that you’re genuinely interested in the role.
✨Prepare for Practical Assessments
Since there’s a quick test involved, make sure you’re ready for it! Practice typing quickly and accurately, and get comfortable navigating CRM tools like Zendesk or Salesforce. This will help you ace the assessment and demonstrate your efficiency.
