At a Glance
- Tasks: Share your IT expertise and insights through research tasks and surveys.
- Company: Join a leading research network focused on IT and technology.
- Benefits: Earn up to $200 per hour for your valuable insights.
- Other info: Flexible tasks with excellent pay and opportunities to influence industry practices.
- Why this job: Make an impact by shaping the future of IT service management.
- Qualifications: Director-level experience in IT with hands-on ITSM/ESM platform knowledge.
The predicted salary is between 200 - 200 £ per hour.
We are looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject-matter experts. If you have the necessary experience, we will send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight. Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you'll bring:
- Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function.
- Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management.
- ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight.
- Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics.
- A PayPal account: to receive payment from our clients.
What you'll be doing in the role:
- Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
- Scenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows.
- Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations.
- Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts.
- Framework Input: contribute subject-matter expertise to help research teams better understand how IT functions use and evaluate service management platforms.
Key Technologies:
- ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
- HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
- Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.
IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Coventry, UK employer: Prolific
Prolific is an exceptional employer for IT and Technology leaders, offering a unique opportunity to leverage your expertise in ITSM and ESM while earning competitive compensation of up to $200 per hour. Our collaborative work culture fosters professional growth and encourages meaningful contributions to research that shapes the future of IT operations. Located in Coventry, we provide a supportive environment where your insights are valued, and you can engage with a network of like-minded professionals.
