At a Glance
- Tasks: Share your IT expertise and influence AI development through research participation.
- Company: Join Prolific, a leader in ethical human data collection for AI.
- Benefits: Earn up to $200 per hour with flexible hours and remote work.
- Other info: Quick assessment to join our expert network and start earning.
- Why this job: Make a real impact on AI innovation while sharing your knowledge.
- Qualifications: Director-level experience in IT and hands-on ITSM/ESM platform use required.
The predicted salary is between 200 - 200 £ per hour.
IT & Technology - Decision Makers - ITSM/ESM Research
About Prolific
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organisations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
The role
We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight. Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you'll bring
- Professional Experience: Director-level or above experience in IT, Technology, IT Operations, or a related function
- Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
- ITSM/ESM Experience: current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Decision-Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
- Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
- A PayPal account to receive payment from our clients
What you'll be doing in the role
- Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
- Scenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
- Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
- Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
- Framework Input: contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
Key Technologies
- ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
- HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
- Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.
Why Prolific is a great platform to join as a Participant
Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future using professional legal expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home. We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.
Links to more information on Prolific: Website, Youtube, Privacy Statement
By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
IT Directors - Short Term Paid Research Opportunity - ITSM & ESM Platforms - UK employer: Prolific
Prolific is an exceptional employer that values the expertise of accountants in the evolving AI landscape. With a flexible remote working environment, competitive pay rates, and opportunities for professional growth, employees can contribute to meaningful projects while enjoying a supportive work culture. Join us to be part of a pioneering team that is shaping the future of AI with your accounting knowledge.
StudySmarter Expert Advice🤫
We think this is how you could land IT Directors - Short Term Paid Research Opportunity - ITSM & ESM Platforms - UK
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Prolific that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Directors - Short Term Paid Research Opportunity - ITSM & ESM Platforms - UK
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Prolific, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Prolific can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Prolific will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Prolific
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Prolific. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Prolific.
