At a Glance
- Tasks: Share your IT expertise and insights through research tasks and surveys.
- Company: Join a leading research network focused on IT and technology.
- Benefits: Earn up to $200 per hour for your valuable insights.
- Other info: Flexible tasks with opportunities for professional growth.
- Why this job: Make an impact by shaping the future of IT service management.
- Qualifications: Director-level experience in IT with hands-on ITSM/ESM platform knowledge.
The predicted salary is between 200 - 200 £ per hour.
We're looking for IT and Tech Leaders with hands‑on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject‑matter experts. If you have the necessary experience, we'll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real‑world IT insight. Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you'll bring
- Professional Experience: Director‑level or above experience in IT, Technology, IT Operations, or a related function
- Domain Knowledge: deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
- ITSM/ESM Experience: current or recent hands‑on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Decision‑Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- Analytical Thinking: the ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
- Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
- A PayPal account to receive payment from our clients
What you'll be doing in the role
- Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
- Scenario Review: apply your real‑world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
- Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
- Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
- Framework Input: contribute subject‑matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
Key Technologies
- ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
- HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
- Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.
IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Colchester, UK employer: Prolific
Prolific is an exceptional employer for IT and Technology leaders, offering a unique opportunity to leverage your expertise in ITSM and ESM while earning competitive compensation of up to $200 per hour. Our collaborative work culture values your insights and provides flexible engagement through research tasks that fit your schedule, fostering both professional growth and meaningful contributions to the field. Join us in Colchester, where you can connect with like-minded professionals and make a real impact in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Colchester, UK
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Prolific for the best chance!
We think you need these skills to ace IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Colchester, UK
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Prolific and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Prolific time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Prolific
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Prolific. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
