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For Companies At a Glance
- Tasks: Enhance support operations with automation and AI, ensuring efficient customer service.
- Company: Prolific, a leader in human data infrastructure for AI development.
- Benefits: Competitive salary, remote work, and a mission-driven culture.
- Why this job: Join the forefront of AI innovation and make a real impact.
- Qualifications: Experience with Intercom, Hubspot, and support operations is essential.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.
As Support Operations Partner, you’ll improve the efficiency and scalability of our Support and GTM function through intelligent and efficient tooling, automation, and AI. You’ll build and maintain the systems that help customers get faster resolutions and give our customer-facing team what they need to deliver excellent service.
Working cross-functionally across Support, Human Data, Engineering, Product, and GTM teams, you’ll implement automated workflows, optimise processes, and develop self‑service strategies.
We’re looking for someone with a strong background in support and GTM tooling who can hit the ground running and start delivering results from week one.
What you’ll bring to the role- Strong working knowledge of Intercom and Hubspot is essential: you should be able to build workflows, troubleshoot issues and configure automations from the outset. Experience with Reforge is desirable.
- Demonstrated experience in support operations, technical support, or similar roles with responsibility for building and maintaining operational systems.
- Experience with knowledge base platforms and automation tools such as Zapier or Retool.
- Exposure to AI‑driven support solutions (chatbots, automated responses, intelligent ticket routing) or demonstrated ability to implement them effectively.
- Strong understanding of workflow automation design and process optimisation.
- Analytical mindset with the ability to interpret support metrics, identify trends, and develop actionable improvements.
- Manage day‑to‑day operations and optimisation of Support and GTM tooling, ensuring systems remain effective as requirements evolve.
- Contribute to the evaluation and rollout of new tools and platforms to enhance the Support team’s capabilities.
- Design, build, and maintain automations that reduce manual effort and drive operational efficiency.
- Identify and implement solutions that enable customer self‑service and reduce support ticket volume.
- Deploy and refine AI‑driven support tools, ensuring accuracy and effectiveness.
- Troubleshoot tooling or automation issues, acting as the first point of contact for questions from customer‑facing teams.
- Conduct regular analysis to identify trends, improvement opportunities, and operational insights, proactively surfacing customer insights with key business units.
- Track and analyse tool usage and workflow performance to spot areas for improvement.
- Maintain clear documentation of workflows, automations, and tooling configurations, ensuring teams are fully trained on the entire GTM toolstack.
- Work with Engineering or Product when more complex changes or integrations are needed.
We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.
Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission‑driven culture.
Support Operations Partner employer: Prolific - UK Job Board?
Contact Detail:
Prolific - UK Job Board? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Operations Partner
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prolific on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in action! If you’ve got experience with Intercom, Hubspot, or any automation tools, consider creating a mini-project or case study that demonstrates your expertise. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for the interview by diving deep into Prolific’s mission and values. Think about how your background in support operations aligns with their goals. Being able to articulate this connection can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Prolific team.
We think you need these skills to ace Support Operations Partner
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Intercom and Hubspot in your application. We want to see how you've used these tools to build workflows and troubleshoot issues, so don’t hold back!
Be Specific About Your Experience: When detailing your past roles, focus on your support operations experience. Share specific examples of how you’ve optimised processes or implemented automation tools like Zapier or Retool. This will help us see the impact you've made!
Demonstrate Your Analytical Mindset: We love candidates who can interpret support metrics and identify trends. In your application, mention any analytical projects you've worked on and how they led to actionable improvements. Show us your problem-solving skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Prolific - UK Job Board?
✨Know Your Tools Inside Out
Make sure you have a solid understanding of Intercom and Hubspot. Be ready to discuss how you've used these tools in the past, including specific workflows you've built or issues you've troubleshot. This will show that you can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive improvements in support operations. Bring examples of metrics you've tracked, trends you've identified, and actionable changes you've implemented. This will demonstrate your analytical mindset and ability to optimise processes.
✨Familiarise Yourself with AI Solutions
Since the role involves deploying AI-driven support tools, brush up on your knowledge of chatbots and automated responses. Be ready to discuss any experience you have with these technologies and how they can enhance customer service.
✨Be Ready to Collaborate
This position requires working cross-functionally, so think of examples where you've successfully collaborated with different teams. Highlight your communication skills and how you've contributed to projects that required input from various departments.
