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- Tasks: Lead our awards programme, manage customer data, and support entrants throughout the process.
- Company: Prolific North is a top news platform celebrating Northern talent in creative, marketing, and tech sectors.
- Benefits: Enjoy flexible working, competitive salary, bonus scheme, and 20 days holiday plus bank holidays.
- Why this job: Join a dynamic team in a fast-paced media environment with opportunities for growth and impact.
- Qualifications: Strong communication skills, CRM experience, and knowledge of the Northern creative industries are preferred.
The predicted salary is between 16000 - 20000 £ per year.
Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead. Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.
The Role: Awards Programme Success Lead
As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.
- Data Management: Review, clean, and update our existing customer database. Identify and add new prospective entrants to our CRM.
- Proactive Outreach: Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. Work closely with the events and commercial teams to achieve sales targets.
Excellent organisational and time-management skills. Strong communication and interpersonal skills, with confidence on the phone. Comfortable using CRM systems and other digital tools. Knowledge of the marketing, tech and creative industries in the north is beneficial. We are productive, creative, and resourceful as we work in a fast-paced media environment. We value integrity, honesty, and open communication.
Competitive salary (dependent on experience) between 20-25k per annum. Bonus scheme related to targets. 20 days holiday plus bank holidays. Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working. Opportunities for professional development.
Informal chat with our Managing Director or Marketing Manager about your interest in the role.
Remote Team Lead employer: Prolific North
Contact Detail:
Prolific North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Team Lead
✨Tip Number 1
Familiarise yourself with Prolific North's awards programmes and the creative, marketing, and tech sectors in the North. Understanding the nuances of these industries will help you engage more effectively with prospective entrants and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the creative and marketing sectors, especially those who have participated in awards programmes before. This can provide you with valuable insights and connections that may enhance your outreach efforts once you're in the role.
✨Tip Number 3
Brush up on your CRM skills and become comfortable with data management tools. Being proficient in these systems will not only make your job easier but also show your potential employers that you're ready to hit the ground running.
✨Tip Number 4
Prepare for an informal chat by thinking about how you can contribute to the success of the awards programmes. Have specific ideas ready on how to enhance customer engagement and streamline the awards process, as this will demonstrate your proactive mindset.
We think you need these skills to ace Remote Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, data management, and any previous roles in the creative, marketing, or tech sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention specific examples of how you've successfully managed customer relationships or improved processes in past roles.
Showcase Your Communication Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've effectively engaged with customers or collaborated with teams to achieve goals.
Highlight Relevant Knowledge: If you have knowledge of the marketing, tech, or creative industries in the North, make sure to include this in your application. It will show your understanding of the sector and your ability to connect with prospective entrants.
How to prepare for a job interview at Prolific North
✨Show Your Organisational Skills
As the role requires excellent organisational abilities, be prepared to discuss your methods for managing tasks and prioritising responsibilities. Share specific examples of how you've successfully handled multiple projects or deadlines in the past.
✨Demonstrate Customer Focus
Since the position involves engaging with prospective entrants and providing customer support, highlight your experience in customer service. Be ready to share instances where you went above and beyond to assist customers or resolve issues.
✨Familiarise Yourself with CRM Systems
The job mentions the use of CRM systems, so it’s a good idea to brush up on your knowledge of these tools. If you have experience with specific platforms, mention them during the interview to show your readiness for the role.
✨Research the Creative, Marketing & Tech Sectors
Understanding the industries relevant to Prolific North will give you an edge. Familiarise yourself with recent trends, key players, and challenges in the Northern creative, marketing, and tech sectors to demonstrate your enthusiasm and insight during the conversation.
