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- Tasks: Lead our awards programme, manage customer data, and support entrants throughout the process.
- Company: Prolific North is a top news platform celebrating Northern talent in creative, marketing, and tech sectors.
- Benefits: Enjoy flexible working, competitive salary, bonus scheme, and 20 days holiday plus bank holidays.
- Why this job: Join a dynamic team in a fast-paced media environment with opportunities for growth and impact.
- Qualifications: Strong communication skills, CRM experience, and knowledge of the Northern creative industries are preferred.
- Other info: Engage in informal chats with leadership to discuss your interest in the role.
The predicted salary is between 16000 - 20000 £ per year.
Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead. Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.
The Role: Awards Programme Success Lead
As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.
- Data Management: Review, clean, and update our existing customer database. Identify and add new prospective entrants to our CRM.
- Proactive Outreach: Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. Work closely with the events and commercial teams to achieve sales targets.
Excellent organisational and time-management skills. Strong communication and interpersonal skills, with confidence on the phone. Comfortable using CRM systems and other digital tools. Knowledge of the marketing, tech and creative industries in the north is beneficial. We are productive, creative, and resourceful as we work in a fast-paced media environment. We value integrity, honesty, and open communication.
Competitive salary (dependent on experience) between 20-25k per annum. Bonus scheme related to targets. 20 days holiday plus bank holidays. Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working. Opportunities for professional development.
Informal chat with our Managing Director or Marketing Manager about your interest in the role.
Communications Lead (Remote) employer: Prolific North
Contact Detail:
Prolific North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Lead (Remote)
✨Tip Number 1
Familiarise yourself with Prolific North's awards programmes and the creative, marketing, and tech sectors in the North. Understanding the nuances of these industries will help you engage more effectively with prospective entrants and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the creative and marketing sectors, especially those who have participated in awards programmes before. This can provide you with valuable insights and connections that may enhance your application and show your proactive approach.
✨Tip Number 3
Brush up on your CRM skills and any relevant digital tools that Prolific North might use. Being comfortable with these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running in the role.
✨Tip Number 4
Prepare for an informal chat by thinking about how you can contribute to the success of the awards programme. Have specific ideas ready on how to enhance customer engagement and streamline the awards process, as this will showcase your initiative and understanding of the role.
We think you need these skills to ace Communications Lead (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, data management, and communication. Emphasise any previous roles where you engaged with clients or managed databases, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of the Awards Programme Success Lead, particularly in proactive outreach and customer engagement.
Showcase Industry Knowledge: Demonstrate your understanding of the marketing, tech, and creative industries in the North. This could be through mentioning relevant projects you've worked on or insights you've gained from your experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the values of Prolific North.
How to prepare for a job interview at Prolific North
✨Know Your Audience
Familiarise yourself with Prolific North and its mission. Understand the creative, marketing, and tech sectors in the North, as this knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed projects or customer data in the past. Highlight your ability to stay organised and meet deadlines, as these skills are crucial for the Awards Programme Success Lead position.
✨Demonstrate Proactive Communication
Be ready to discuss how you handle customer enquiries and provide support. Share specific instances where you went above and beyond to assist customers, showcasing your proactive approach and strong communication skills.
✨Familiarity with CRM Systems
If you have experience using CRM systems, be sure to mention it. If not, express your willingness to learn and adapt quickly to new digital tools, as this is essential for managing customer data effectively.
