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- Tasks: Manage customer data, engage entrants, and provide support throughout the awards process.
- Company: Prolific North is a leading news platform celebrating Northern talent in creative, marketing, and tech sectors.
- Benefits: Enjoy flexible working, competitive salary, bonus scheme, and 20 days holiday plus bank holidays.
- Why this job: Join a passionate team, celebrate success, and make a real impact in the Northern business community.
- Qualifications: Strong communication skills, customer service experience, and familiarity with CRM systems are essential.
- Other info: Work partly remote and enjoy professional development opportunities.
The predicted salary is between 16000 - 20000 £ per year.
Hello, thank you for your interest in this role! Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead. This is a crucial role focused on driving the growth and success of our prestigious awards programmes: Champions, Creative, Marketing & Tech Awards.
About Prolific North: Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.
The Role: As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.
What does the role look like on a daily basis?
- Data Management: Review, clean, and update our existing customer database. Identify and add new prospective entrants to our CRM. Maintain accurate and up-to-date records of all customer interactions.
- Proactive Outreach: Conduct outbound calls to inform prospective entrants about upcoming award deadlines and ticketing sales periods. Build and maintain strong relationships with potential entrants. Effectively communicate the value proposition of our awards programmes. Qualify leads and report on progress.
- Customer Support: Provide comprehensive customer support to entrants, addressing enquiries regarding platform usage, category selection, and entry requirements. Guide entrants through the awards submission process, ensuring a smooth and efficient experience. Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. Troubleshoot any platform related issues that the customer may encounter.
- Sales Support: Work closely with the events and commercial teams to achieve sales targets. Provide excellent customer service to all stakeholders. Report on activities and progress to the event manager or managing director. Assist with other operational duties as needed.
What are we looking for?
- Excellent organisational and time-management skills.
- Strong communication and interpersonal skills, with confidence on the phone.
- A proactive and results-driven approach.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Comfortable using CRM systems and other digital tools.
- Attention to detail and a commitment to accuracy.
- Knowledge of the marketing, tech and creative industries in the north is beneficial.
- Experience in customer support or a similar role is highly desirable.
Our Culture: At Prolific North, we are a passionate and driven team committed to celebrating the success of the North. We value:
- Prolific mindset: We are productive, creative, and resourceful as we work in a fast-paced media environment.
- Strength of character: We value integrity, honesty, and open communication.
- Can-do attitude: We foster a positive and supportive work environment.
Benefits:
- Competitive salary (dependent on experience) between 20-25k per annum.
- Bonus scheme related to targets.
- 20 days holiday plus bank holidays.
- Early end-of-year shutdown (approximately 2 weeks).
- Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working.
- Opportunities for professional development.
How to apply: Please email your CV and a cover letter explaining why you are the ideal candidate for this role to alexandra@prolificnorth.co.uk. Please also include a link to your LinkedIn profile.
Our hiring process: Informal chat with our Managing Director or Marketing Manager about your interest in the role. A second interview with a task. Meet the team. We welcome applications from everyone and are keen to build a diverse and inclusive team.
Deadline for applications: 30 April 2025. Starting date: June. Applications may close sooner if a suitable candidate is found ahead of the deadline.
Awards Programme Success Lead employer: Prolific North
Contact Detail:
Prolific North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Awards Programme Success Lead
✨Tip Number 1
Familiarise yourself with Prolific North's awards programmes and their significance in the creative, marketing, and tech sectors. Understanding the value these awards bring to entrants will help you communicate effectively with prospective candidates.
✨Tip Number 2
Network within the Northern business community, especially in the marketing and tech industries. Attend relevant events or engage on social media platforms to build relationships that could lead to potential entrants for the awards.
✨Tip Number 3
Brush up on your CRM skills, as managing customer data is a key part of this role. Familiarity with CRM systems will not only make you more efficient but also demonstrate your readiness for the position.
✨Tip Number 4
Prepare to showcase your customer service skills during the interview process. Think of examples where you've successfully resolved issues or provided support, as this will highlight your suitability for the Awards Programme Success Lead role.
We think you need these skills to ace Awards Programme Success Lead
Some tips for your application 🫡
Tailor Your Cover Letter: Craft a cover letter that specifically addresses the requirements of the Awards Programme Success Lead role. Highlight your organisational skills, customer service experience, and any relevant knowledge of the marketing, tech, and creative industries in the North.
Showcase Relevant Experience: In your CV, emphasise any previous roles that involved customer support or data management. Use specific examples to demonstrate how you have successfully engaged with customers and managed data in past positions.
Highlight Communication Skills: Since strong communication is key for this role, make sure to mention any experiences where you effectively communicated with clients or stakeholders. This could include phone calls, emails, or presentations.
Research Prolific North: Familiarise yourself with Prolific North's awards programmes and their impact on the Northern business community. Mention this knowledge in your application to show your genuine interest in the company and its mission.
How to prepare for a job interview at Prolific North
✨Showcase Your Organisational Skills
As the role requires excellent organisational abilities, be prepared to discuss your experience in managing data and customer interactions. Share specific examples of how you've successfully organised projects or maintained databases in previous roles.
✨Demonstrate Proactive Communication
Since proactive outreach is a key part of the job, think of instances where you took the initiative to engage with clients or customers. Highlight your communication skills and how you effectively conveyed information to potential entrants.
✨Emphasise Customer Support Experience
The role involves providing comprehensive customer support, so be ready to talk about your experience in this area. Discuss how you've handled customer enquiries, resolved issues, and ensured a smooth experience for users in past positions.
✨Familiarise Yourself with the Industry
Knowledge of the marketing, tech, and creative industries in the North is beneficial. Do some research on Prolific North and its awards programmes, and be prepared to discuss how your background aligns with their mission and values.
