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- Tasks: Help train and evaluate cutting-edge AI models using your customer support expertise.
- Company: Join Prolific, a leader in the AI data space with a vibrant community.
- Benefits: Earn up to $30 per hour for your insights and skills, with flexible remote work.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Make a real impact on AI development while getting paid for your expertise.
- Qualifications: Experience in customer support and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring:
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a 'sharp eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
Customer Support Reps - AI Training - UK in Edinburgh employer: Prolific Academic Ltd
Contact Detail:
Prolific Academic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Reps - AI Training - UK in Edinburgh
✨Tip Number 1
Get to know the company! Research Prolific and understand their mission in the AI space. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional written English, try drafting responses to common customer queries. This will not only boost your confidence but also prepare you for the quick test they'll send your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully de-escalated a situation or solved a tricky issue. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Support Reps - AI Training - UK in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about exceptional written English, make sure your application reflects that. Use clear and concise language, and don’t forget to adjust your tone to match the vibe of the job description. We want to see your personality shine through!
Highlight Relevant Experience: When you’re filling out your application, be sure to showcase your experience in customer support or similar roles. We’re looking for those high-volume experiences, so don’t hold back on the details that demonstrate your expertise!
Be a Problem Solver: We love candidates who can tackle tricky situations! In your application, mention specific examples where you’ve successfully de-escalated issues or provided step-by-step solutions. This will show us you’ve got the problem-solving skills we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at Prolific!
How to prepare for a job interview at Prolific Academic Ltd
✨Know Your Stuff
Before the interview, brush up on your customer support experience. Be ready to share specific examples of how you've handled high-pressure situations or resolved complex issues. This will show that you have the practical skills they’re looking for.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to adjust your tone or approach based on different customer personas. This will demonstrate your adaptability.
✨Problem-Solving Mindset
Think of a couple of tricky customer support situations you've faced and how you resolved them. Be prepared to walk through your thought process step-by-step during the interview. This will highlight your problem-solving skills and ability to de-escalate situations.
✨Attention to Detail Matters
During the interview, pay close attention to the questions being asked. If you notice any subtle errors in the interviewer's phrasing or logic, don’t hesitate to point them out tactfully. This will showcase your sharp eye for detail, which is crucial for the role.