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- Tasks: Help train AI models by evaluating chatbot responses and simulating customer interactions.
- Company: Join Prolific, a leader in ethical AI data collection.
- Benefits: Earn up to £30 per hour, enjoy flexible hours, and work from home.
- Other info: Quick assessment process to get you started in just 15 minutes.
- Why this job: Make a real impact on the future of AI while utilising your customer support skills.
- Qualifications: Experience in customer support, excellent communication, and problem-solving skills required.
The predicted salary is between 24000 - 30000 £ per year.
Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
We’re looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting‑edge AI models using real service expertise. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for AI tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to train and evaluate powerful AI models. Researchers looking for your skills tend to pay up to $30 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.
What you’ll bring
- Professional Experience: years of experience in a high‑volume customer support, technical support, or client success role.
- Communication Excellence: exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
- Problem‑Solving Skills: proven ability to de‑escalate complex situations and provide step‑by‑step troubleshooting for technical or billing issues.
- Efficiency: high typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
- Attention to Detail: a "sharp eye" for identifying subtle errors in logic, tone, or factual accuracy in support responses.
- Language Proficiency: multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
- A PayPal account to receive payment from our clients.
What you’ll be doing in the role
- Evaluate AI Chatbot Responses: review AI‑generated support replies for accuracy, brand voice consistency, and "helpfulness" scores.
- Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine Knowledge Bases: audit AI‑generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
- Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
- Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
Key Technologies
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Communication: expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: familiarity with Confluence, Notion, or Guru for internal knowledge management.
Why Prolific is a great platform to join as a Participant
Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future using professional expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.
We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.
We believe that the next leap in AI capabilities won’t come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.
By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.
Customer Support Reps - AI Training - UK employer: Prolific Academic Ltd
Contact Detail:
Prolific Academic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Reps - AI Training - UK
✨Tip Number 1
Get to know the company! Research Prolific and understand their mission in the AI space. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional written English, try drafting responses to common customer queries. This will not only sharpen your skills but also prepare you for the assessment test.
✨Tip Number 3
Brush up on your problem-solving techniques! Think of scenarios where you had to de-escalate a situation or troubleshoot an issue. Being able to share these experiences will highlight your expertise during the interview.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re proactive and ready to jump into the action!
We think you need these skills to ace Customer Support Reps - AI Training - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your communication excellence and problem-solving abilities!
Show Off Your Writing Skills: Since this role requires exceptional written English skills, take the time to craft a clear and engaging cover letter. Use a friendly tone that reflects your personality while keeping it professional – we love a bit of character!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we’re looking for someone with a sharp eye for accuracy. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our amazing team at Prolific!
How to prepare for a job interview at Prolific Academic Ltd
✨Know Your Stuff
Before the interview, brush up on your customer support experience and be ready to discuss specific scenarios where you showcased your problem-solving skills. Think of examples that highlight your ability to de-escalate situations and provide clear, empathetic communication.
✨Familiarise with AI Concepts
Since this role involves evaluating AI responses, it’s a good idea to understand the basics of AI and how it relates to customer support. Research common AI tools and their functionalities, so you can speak confidently about how you would assess AI-generated content.
✨Practice Your Typing Speed
Given the emphasis on efficiency and high typing speed, consider doing some typing practice before your interview. This will not only help you feel more confident but also demonstrate your commitment to the role's requirements.
✨Showcase Attention to Detail
During the interview, be prepared to discuss how you ensure accuracy in your work. Bring up instances where your attention to detail made a difference, whether it was catching errors in support responses or refining knowledge bases. This will resonate well with the role's focus on quality assurance.