Order Fulfillment Coordinator – Medical Devices
Q1 2027 start
Salary: upon application
London (Hybrid)
The Opportunity
We are partnering with an exciting, growing international Medical Device organisation to recruit an enthusiastic and highly organised Order Management Coordinator to join its UK operations team.
This is a fantastic opportunity for a customer-focused professional who enjoys taking ownership, solving problems and making a genuine difference within a fast-moving healthcare environment.
As the business continues to expand its UK and European operations, you will play an important role in ensuring healthcare providers receive the medical technologies they need, when they need them.
Working closely with NHS Supply Chain, hospitals, logistics partners and international colleagues, you will become a key part of a collaborative team committed to delivering operational excellence and exceptional customer service.
Beyond managing day to day orders, you will contribute to process improvements, support a new ERP system implementation and gain exposure to wider European supply chain operations.
Key Responsibilities
Order Management & Customer Service
- Manage NHS Supply Chain and hospital customer orders from receipt through delivery, ensuring accurate processing.
- Verify pricing, product codes, stock availability and delivery details, issuing accurate confirmations.
- Maintain customer accounts and order records within the ERP system.
- Act as a key contact for customers and internal sales teams, resolving order-related queries promptly.
- Deliver excellent customer service while managing competing priorities.
Logistics & Supply Chain Coordination
- Coordinate order fulfilment and dispatch with third-party logistics partners.
- Monitor shipments and proactively resolve delays or discrepancies.
- Investigate missing, incorrect or damaged shipments, coordinating replacements and returns.
- Obtain proof of delivery and support accurate, timely invoicing.
- Monitor outstanding orders, stock availability and operational performance indicators.
Quality, Compliance & Continuous Improvement
- Follow established shipping, storage and medical device quality procedures.
- Maintain accurate operational records and support relevant audits.
- Record and appropriately escalate product complaints.
- Identify opportunities to improve order processing and delivery coordination.
- Support implementation of a new ERP system during the first 3–6 months, particularly order management processes.
- Provide back-up support for wider EMEA logistics and supply chain activities following training.
Essential Experience & Skills
- At least one year of supplier side order management experience in the UK medical or healthcare industry.
- Experience processing orders for NHS customers, through NHS Supply Chain or directly with hospitals.
- Ability to manage routine orders independently and coordinate with customers and logistics providers.
- Strong organisational skills, attention to detail and prioritisation.
- Excellent written and spoken English communication skills.
- Good IT skills, including Microsoft Excel and customer/order data management.
- Ability to commute regularly to the London offices.
- Right to work in the UK.
- Experience supplying consumables to the NHS.
- Familiarity with ERP or order management systems.
- Experience working with third-party logistics providers.
- Understanding of medical device quality management systems, including ISO 13485.
Order Fulfillment Specialist employer: PROJECTUS
Join an innovative international healthcare technology company that prioritises employee growth and development, offering a dynamic work culture where your contributions directly impact patient care across the UK and Europe. As a Senior Clinical Customer Success Manager, you will benefit from a supportive environment that encourages collaboration and continuous learning, alongside competitive remuneration and travel opportunities that enhance your professional experience in the field. This role not only allows you to lead significant projects but also empowers you to shape the future of clinical practice through advanced technology integration.
