At a Glance
- Tasks: Coordinate customer orders and ensure excellent service delivery in a dynamic medical tech environment.
- Company: Established medical technology company with a focus on innovation and customer success.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team culture.
- Other info: Join a growing team and enhance your career in the medical technology field.
- Why this job: Make a real difference in healthcare by improving customer experiences and operational efficiency.
- Qualifications: Experience in customer operations or logistics; strong organisational and communication skills.
The predicted salary is between 40000 - 41327 £ per year.
Are you an organised, proactive coordinator who enjoys solving problems and delivering an excellent customer experience? We’re supporting an established medical technology company that is looking for a Customer Success & Operations Coordinator to join its specialist surgical division.
This is much more than a traditional customer service role. You’ll become the operational link between hospitals, sales teams, service engineers and warehouse operations, making sure customer orders are fulfilled, specialist equipment is available and every customer receives a reliable and responsive service.
On a typical day, you could be coordinating the delivery of demonstration equipment to a hospital, updating a customer on an urgent order, arranging the calibration of an electrical device or preparing operational reports for the leadership team.
You’ll manage customer orders, service contracts, repairs and equipment loans while coordinating the allocation, dispatch and return of specialist surgical equipment. You’ll keep customers informed, resolve issues quickly and work closely with sales, service and warehouse teams.
You’ll also monitor equipment availability, stock levels and maintenance schedules, produce operational reports and identify opportunities to improve processes and the overall customer experience.
We’re looking for someone with experience in customer operations, order management, logistics, service coordination or a similar position. You’ll need to be highly organised, confident communicating with customers and comfortable managing several priorities at once.
Experience using SAP or another ERP system is important, alongside good Microsoft Excel and reporting skills. Experience within medical devices, healthcare or another regulated industry would be valuable, but it isn’t essential if you have the right transferable experience.
This is an opportunity to join a growing specialist division within an established medical technology business. You’ll gain exposure across the organisation, develop your understanding of innovative surgical technology and have the chance to improve how the operation works.
Interested in learning more? Apply now or get in touch for a confidential conversation.
Customer Success Specialist in London employer: PROJECTUS
PROJECTUS is an exceptional employer that fosters a dynamic and supportive work culture in Edinburgh, where innovation meets opportunity. With a focus on employee growth, we offer comprehensive training and mentorship programmes, alongside uncapped earning potential for our sales professionals. Join us to be part of a market-leading medical technology business that values ambition and resilience, providing you with the tools to accelerate your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PROJECTUS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PROJECTUS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PROJECTUS:Your cover letter is your chance to shine! Tell us why you want to work at PROJECTUS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PROJECTUS!
How to prepare for a job interview at PROJECTUS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
