At a Glance
- Tasks: Lead customer success for a cutting-edge cardiovascular imaging platform across hospitals in the UK and Europe.
- Company: Join an international healthcare tech company making waves in medical imaging.
- Benefits: Permanent, full-time role with travel opportunities and a chance to shape clinical practices.
- Other info: Dynamic role with opportunities for professional growth and influence in healthcare.
- Why this job: Make a real impact on patient care while working with top clinicians and innovative technology.
- Qualifications: Degree in radiography or related field; experience in cardiac CT and customer success required.
The predicted salary is between 59400 - 72600 £ per year.
Location: United Kingdom
Territory: UK and Europe
Employment: Permanent, full-time
Working model: Field-based with regular travel
The Opportunity:
An international healthcare technology company is looking for a Senior Clinical Customer Success Manager to support the continued adoption of its cardiovascular imaging platform across the UK and Europe. This is a senior, customer-facing position combining cardiac CT clinical applications, hospital implementation and long-term account development. You will lead complex customer deployments, help clinical teams integrate the technology into existing pathways and ensure hospitals achieve sustained value from the platform.
Key Responsibilities:
- Lead new implementations, account expansions and workflow changes across hospital customers
- Develop implementation plans covering stakeholder engagement, training, system readiness, milestones and post-launch support
- Help radiology and cardiology teams embed the technology into routine clinical practice
- Deliver training to radiographers, radiologists, cardiologists and other clinical users
- Provide guidance on cardiac CT acquisition, reconstruction, image quality and workflow optimisation
- Support customers across different CT scanner platforms and hospital systems
- Resolve complex clinical, technical and operational adoption challenges
- Monitor customer activity and identify opportunities to improve utilisation and account performance
- Develop reusable training materials, implementation playbooks and customer education programmes
- Share customer feedback with commercial, medical, technical and product teams
- Maintain accurate records of training, feedback, account plans and customer outcomes
- Support selected workshops, customer meetings, product launches and industry events
Experience Required:
- A degree or equivalent professional background in radiography, medical imaging, healthcare science, engineering or a related discipline
- Strong experience within cardiac CT or CCTA imaging
- Previous experience in clinical applications, healthcare technology implementation, customer success or clinical support
- A good understanding of hospital imaging pathways and multi-stakeholder clinical environments
- Familiarity with PACS, electronic clinical systems and digital diagnostic workflows
- Experience managing several complex projects or customer accounts simultaneously
- Strong presentation, training and stakeholder management skills
- Confidence working with senior clinicians and hospital leadership
- Ability to work autonomously in a field-based position
- Willingness to travel regularly across the UK and Europe
Desirable Experience:
- A clinical radiography or advanced cardiac imaging background
- Experience working across multiple CT manufacturers
- Delivery of train-the-trainer or structured clinical education programmes
- Exposure to medical software, digital health, SaaS or AI-supported clinical technology
- Experience mentoring colleagues or improving regional implementation processes
Why Consider This Role?
This is an opportunity to take ownership of strategically important hospital customers while helping shape how a growing European organisation delivers implementation and customer success. The position offers genuine influence across clinical practice, customer adoption and regional operational strategy.
Please apply or contact the advertising recruitment partner directly for a confidential discussion.
Senior Clinical Customer Success Manager in England employer: PROJECTUS
Join an innovative international healthcare technology company that prioritises employee growth and development, offering a dynamic work culture where your contributions directly impact patient care across the UK and Europe. As a Senior Clinical Customer Success Manager, you will benefit from a supportive environment that encourages collaboration and continuous learning, alongside competitive remuneration and travel opportunities that enhance your professional experience in the field. This role not only allows you to lead significant projects but also empowers you to shape the future of clinical practice through advanced technology integration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinical Customer Success Manager in England
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We think you need these skills to ace Senior Clinical Customer Success Manager in England
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Senior Clinical Customer Success Manager at PROJECTUS, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Senior Clinical Customer Success Manager at PROJECTUS. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like PROJECTUS will definitely appreciate!
How to prepare for a job interview at PROJECTUS
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
