Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer success team to enhance patient outcomes in healthcare.
- Company: Join a global leader in minimally invasive medical technology transforming lives.
- Benefits: Enjoy flexible remote work options and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: 5+ years in customer service management with strong SAP and project management skills.
- Other info: This role offers one remote working day per week for added flexibility.
The predicted salary is between 36000 - 60000 £ per year.
Make a Real Impact in Healthcare. Are you ready to play a pivotal role in a company that’s transforming patient outcomes through precision-engineered medical technology? This is more than a customer success role — it’s an opportunity to directly support the healthcare professionals who rely on cutting-edge surgical instruments and solutions to save and improve lives every day. As part of a global leader in minimally invasive technology, you’ll work in a business that combines engineering heritage with innovation and customer-centered values.
We are seeking a proactive and experienced Customer Success Manager to lead a high-performing team in delivering best-in-class service across the UK. If you’re motivated by people, purpose, and performance — and want to be part of a company making a difference in healthcare — this is the role for you.
- Lead, mentor, and develop a small but high-impact customer success team (3 direct reports), ensuring consistent performance, motivation, and professional growth.
- Own the customer experience lifecycle, ensuring timely responses, issue resolution, and proactive engagement to enhance satisfaction and loyalty.
- Service Contract Management: Oversee service contract administration and renewal processes, continuously optimizing for efficiency and scalability as the business grows.
- Act as the UK superuser for our enterprise resource planning system (SAP S/4HANA), supporting system improvements and upgrades in alignment with operational needs.
- Field Service Collaboration: Partner with the Field Service Manager to track and deliver on service contract commitments, including gathering and actioning customer feedback.
- Produce monthly performance reports and customer satisfaction metrics, presenting key insights and improvement opportunities to Regional Leadership.
- Customer Feedback & CSAT Management: Coordinate and respond to CSAT surveys, ensuring insights lead to actionable outcomes and measurable service improvements.
Minimum 5 years of experience in customer service management, including direct people management.
- Strong familiarity with SAP systems and their application in customer service and operations.
- Proven project management skills with the ability to plan, execute, and deliver projects to deadline.
- Strong IT proficiency, particularly with the Microsoft Office suite (especially Excel).
- Clear communicator, learning, solution focused, developing, supporting colleagues, cross-functional communication, functioning in high performing team, winning.
This role is primarily office-based to provide hands-on leadership to the team, with flexibility for one remote working day per week.
Locations
Customer Support Executive - Remote Working employer: PROJECTUS
Contact Detail:
PROJECTUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Remote Working
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific challenges faced by healthcare professionals. Understanding their needs will help you demonstrate your commitment to improving patient outcomes during interviews.
✨Tip Number 2
Highlight your experience in managing customer service teams, especially in high-pressure environments. Be ready to share specific examples of how you've motivated your team and improved customer satisfaction.
✨Tip Number 3
Brush up on your knowledge of SAP S/4HANA and how it integrates with customer service operations. Being able to discuss your familiarity with this system will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your project management skills and provide examples of successful projects you've led. Emphasising your ability to deliver results on time will resonate well with the hiring team.
We think you need these skills to ace Customer Support Executive - Remote Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly any leadership roles. Emphasise your familiarity with SAP systems and project management skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare and how your background aligns with the company's mission. Mention specific examples of how you've improved customer satisfaction or led a team to success.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to convey information effectively. Use concise language and structure your documents well to demonstrate your communication prowess.
Highlight Your IT Proficiency: Given the importance of IT skills in this position, make sure to mention your proficiency with Microsoft Office, especially Excel. If you have experience with other relevant software, include that too to strengthen your application.
How to prepare for a job interview at PROJECTUS
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for the healthcare industry during the interview. Talk about how you can contribute to improving patient outcomes and why this role excites you. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in making a difference.
✨Highlight Your Customer Service Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or resolved issues. This is crucial as the role requires strong customer service management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with SAP Systems
Since the role involves acting as a superuser for SAP S/4HANA, it's important to show your familiarity with this system. If you have experience with similar ERP systems, be ready to discuss how you can leverage that knowledge to support the team and improve processes.
✨Demonstrate Leadership Skills
As you'll be leading a small team, be prepared to talk about your leadership style and how you've mentored or developed others in previous roles. Share examples of how you've motivated teams to achieve their goals and how you handle performance management.
