At a Glance
- Tasks: Welcome members, manage the front desk, and support community events.
- Company: Join a B Corp-certified coworking space focused on community and sustainability.
- Benefits: Competitive salary, professional development budget, profit share scheme, and generous annual leave.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Be part of a new community and shape its culture from the ground up.
- Qualifications: 2+ years in hospitality or customer service, excellent communication skills, and a proactive attitude.
The predicted salary is between 28000 - 28000 £ per year.
Location: Tunbridge Wells - on-site
Salary: £28,000 per annum
Contract: Full-time, permanent (37.5 hours per week)
Hours: Monday–Friday, 8:00am / 8:30am – 4:00pm / 4:30pm (occasional out-of-hours support required from time-to-time)
Start date: Early September 2026
Reports to: Senior Community Manager
About Projects
Projects is a B Corp-certified coworking company with spaces in Brighton and Tunbridge Wells. We create warm, design-led workspaces where freelancers, startups and established businesses genuinely connect. Our culture is hospitality‑first: every interaction matters, every detail is intentional, and community sits at the heart of everything we do.
About The Role
We’re launching our first Tunbridge Wells location and are looking for a Community Associate to join the founding team. This is a genuine ground‑floor opportunity - you’ll help prepare the space, welcome the first members through the door, and play a key part in shaping the culture of a brand‑new community. You’ll spend your first weeks training at our established Brighton locations before returning to Tunbridge Wells to help open Crescent Court. Reporting to the Senior Community Manager on‑site, you’ll be the friendly, reliable presence that keeps the space running beautifully day to day. The role is multifaceted and offers significant room for career development as the space and community grow.
What You’ll Do
- Front‑of‑House & Hospitality
- Manage the front desk, providing a professional and warm welcome to members and visitors
- Handle deliveries, post and parcel notifications for members
- Respond to phone and email enquiries promptly and helpfully
- Prepare and maintain all communal areas including kitchen, breakout spaces and meeting rooms
- Turn around meeting rooms between bookings: clear, clean, reset AV equipment and restock supplies
- Building Operations
- Support the Senior Community Manager with daily opening and closing procedures
- Log and track maintenance requests, following up with contractors to ensure timely resolution
- Assist with health and safety administration including fire drills and first aid supply management
- Maintain accurate records in our workspace management platform covering bookings, visitor logs and access passes
- Act as the on‑site point of contact for contractors and cleaners, managing expectations with the community where disruption occurs
- Member Support & Community
- Provide responsive, approachable support to members, resolving day‑to‑day queries on the spot and escalating where appropriate
- Support new member onboarding during their first week, helping create a welcoming experience from day one
- Nurture relationships and collaboration between members, fostering a genuine sense of belonging
- Support event logistics including room setup, attendee registration and post‑event clear‑down
- Sales Support
- Work alongside the Senior Community Manager to sell memberships and onboard new members in an exemplary, on‑brand manner
- Support the sales process from initial enquiry through to onboarding, helping build a thriving membership base
- Launch Support
- Help prepare the space during the pre‑opening phase, including operational test runs and space setup
- Contribute to a positive first‑week experience for founding members, ensuring each person receives a thorough and welcoming induction
What We’re Looking For
- 2+ years’ experience in hospitality, facilities management or a similar customer‑facing environment
- Organised, motivated and personable — the kind of person who makes others feel at ease
- Proactive problem‑solver with a can‑do attitude and a tenacious streak
- Excellent communication and customer care skills
- A team player who is equally capable of working with minimal supervision
- Keen eye for detail, especially when it comes to building presentation and member experience
- Willingness to travel to Brighton for training during the initial onboarding period
Benefits Of Working At Projects
We value our people and are committed to creating an environment where you can thrive personally and professionally. As a small, collaborative team, we’re always open to hearing what matters most to you.
- Professional Development Budget — A dedicated budget for courses, events, books, mentors or software, tailored through your personal development plan.
- Profit Share Scheme — When the company does well, you share in that success. All team members are automatically enrolled.
- Generous Annual Leave — 25 days plus
Community Associate employer: Projects
Projects is an exceptional employer, offering a vibrant work culture in the heart of Tunbridge Wells where community and collaboration thrive. As a B Corp-certified coworking company, we prioritise professional development with tailored budgets and a profit share scheme, ensuring that every team member feels valued and has the opportunity to grow. Join us in creating a warm, design-led workspace where your contributions truly matter and you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Projects. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Projects
Don't be shy about reaching out to Projects directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Projects and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Projects
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
