SENIOR COMMUNITY MANAGER (Tunbridge Wells)
Location: Tunbridge Wells (on-site)
Salary: £30,000 - 38,000 per annum (DOA)
Contract: Full-time, permanent, 37.5 (Start date: start of September 2026)
Hours: Monday - Friday, 9am - 5pm (occasional out-of-hours support required from time-to-time)
Reports to: Area Community Manager
About Projects
Projects is a B Corp-certified coworking company with spaces in Brighton and soon, Tunbridge Wells. We create warm, design-led workspaces where freelancers, startups and established businesses genuinely connect. Our culture is hospitality-first: every interaction matters, every detail is intentional and community sits at the heart of everything we do.
We're a team that takes business seriously and does it consciously - maximising performance whilst supporting people and planet, using B Corp as our framework.
About The Role
We're opening our first Tunbridge Wells location and we need someone brilliant to lead it. This isn't a traditional Community Manager position - it's a site leadership role with real autonomy. You'll have full ownership of the space: the budget, the team, the commercial performance and the member experience.
You'll be building a community from scratch, shaping the culture of a brand-new location and driving occupancy from launch. Day-to-day decisions are yours. You'll report to our Area Community Manager for coaching and strategic direction, but this is your space to run.
What You'll Do
Site Leadership & Operations
- Take full operational accountability for the Tunbridge Wells location, from daily opening and closing to building maintenance, compliance and presentation standards
- Manage the site budget, track expenditure against forecast, control costs and deliver monthly financial reporting
- Support the pre-opening phase to ensure operational readiness from day one
- Build productive relationships with the landlord, local authority and key suppliers
- Embed health and safety and facilities compliance from the outset, with support of the Facilities Manager
Team Management
- Line-manage the Community Associate, setting clear expectations, running monthly one-to-ones and investing in their development
- Build a team dynamic with strong cross-training so cover is seamless at all times
- Lead recruitment and onboarding for future hires as the community grows
Community & Member Experience
- Build the founding member community and design and lead an events programme tailored to the local market
- Own the full member journey: onboarding, relationship management, feedback and experience quality
Commercial Growth
- Own the occupancy target and drive commercial performance against agreed milestones
- Conduct all prospective member tours and manage the local sales pipeline in HubSpot
- Collaborate on local marketing strategy, partnerships and brand positioning with the Brand Manager
- Provide monthly reporting on pipeline activity, occupancy and community development
What We're Looking For
- 2-3+ years' experience in hospitality, coworking, facilities management or a similar customer-facing environment
- Confident people leader who can manage, motivate and develop a small team
- Commercially minded with experience owning occupancy, revenue or sales targets
- Organised, proactive and operationally sharp. Comfortable with budgets, compliance and facilities management
- Community builder at heart: you create environments where people want to be
- Excellent communicator with strong customer care skills, able to adapt to members, landlords, suppliers and the wider team
- A team player who is equally capable of working with minimal supervision
- Familiarity with CRM tools (HubSpot preferred) and general tech confidence
- Willingness to travel to Brighton for training during the initial onboarding period
Benefits Of Working At Projects
- Professional Development Budget - A dedicated budget for courses, events, books, mentors or software, tailored through your personal development plan.
- Profit Share Scheme - When the company does well, you share in that success. All team members are automatically enrolled.
- Generous Annual Leave - 25 days plus bank holidays, with an extra day for
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Senior Community Manager in Royal Tunbridge Wells employer: Projects
As a Site Leader & Community Builder in Tunbridge Wells, you will thrive in an empowering environment that values autonomy and innovation. Our company fosters a vibrant work culture where your leadership will directly shape the community experience, supported by opportunities for professional growth and collaboration. Join us to make a meaningful impact in a new market while enjoying the benefits of a dynamic team and a strategic role in our expansion.
