Project Black Book in London is seeking an independent CX Consultant to lead a CX workstream on a major Adobe transformation programme for a large supermarket, guiding personalisation at scale. Hybrid in London, day rate £400-£500 inside IR35 for an initial 3-month contract with likely extension.
The role requires strong CX strategy experience, proven ability to facilitate workshops and manage stakeholders, and experience in programme planning and delivering customer experience outcomes in
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