Workshop Coordinator

WORKSHOP COORDINATOR COMPANY OVERVIEW Established in 1947, Our client is proud to remain a wholly owned family business committed to providing an unparalleled end-to-end service for all machinery and equipment needs in Agriculture, Groundcare, Construction and Arboriculture. A friendly, family business that’s home to some of the UK’s finest machinery franchises, and all supported by the most knowledgeable Sales, Parts and Service teams in the country. Our client lives up to their reputation as an award-winning, professional machinery and service provider. This boils down to their dedicated team of almost 200 people who always go the extra mile to deliver, their experience that stretches over 70 years and our extensive product portfolio. As members of the Armed Forces Covenant, they are proud to support and welcome applications from service leavers, ex-military personnel and forces family members. JOB PURPOSE Our client are currently look for a Workshop Coordinator join their branch near Reading. If you have experience of working in a coordination or service advisor role within a car dealership, garage or service department and are looking to take the next step in your career, we would love to hear from you. JOB SPECIFICATION Answering service calls Dealing with customers in a friendly and professional manner Organising the engineers workload of via our scheduler Raising job cards and managing customer expectations Covering the service department in the absence of the service manager QUALIFICATIONS/EXPERIENCE Service industry experience in a comparable role A team player who can work well under pressure, organise workloads and maintain calmness during busy periods A great communicator with exceptional customer service skills Comfortable using a range of IT systems with a willingness to learn new systems. Strong attention to detail, able to use your own initiative and excellent problem-solving skills. Sound technical knowledge. Due to location of the branch, must have own transport SALARY/BENEFITS Salary up to £35,000 Company bonus scheme where we aim to provide bonus payments throughout the year reflective of how the business is performing and the wider economic situation. Company pension scheme Life Assurance of £25,000 Up to 26 days annual leave plus all Bank Holidays. You will start on 23 days and this will increase with service. Membership of Network Benefits, giving you access to discounts on everyday purchases like grocery shopping and clothing retailers as well as holidays and days out. Access to our Employee Assistance Programme offering help with your mental and physical wellbeing when you need it along with a host of other support, including financial and legal advice services and counselling. Enhanced Sickness pay based on length of service. Cycle to work scheme. Free mortgage and home buying advice. Social events with your team. Extensive company training Please call Tom on (phone number removed) for more information and email a copy of your CV to prompt a call back