At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK retail and hospitality brands.
- Benefits: Competitive salary, company vehicle, and great benefits package.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Kickstart your IT career in a hands-on role with real impact.
- Qualifications: Customer service experience and a valid driving licence are essential.
The predicted salary is between 26500 - 26500 € per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You’ll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Ability to work independently and as part of a team
- Proactive approach to problem-solving
Field Service Engineer - EPOS in Suffolk employer: Project Start Recruitment Solutions
As a leading provider of IT services to major retail and hospitality brands, our company offers a dynamic work environment in Suffolk where innovation meets customer service excellence. We pride ourselves on fostering a supportive culture that encourages professional growth through ongoing training and development opportunities, while also providing competitive benefits including a company vehicle. Join us to be part of a team that values reliability, customer focus, and sustainability in technology solutions.
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - EPOS in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Show off your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in previous roles, especially in customer-facing situations. This will highlight your proactive approach!
✨Tip Number 3
Don’t forget to research the company! Understanding their services and values will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - EPOS in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills:Even if you don’t have direct EPOS experience, highlight any technical skills or knowledge you have. We appreciate candidates who are eager to learn and adapt, so mention any relevant IT skills or experiences that could be beneficial.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Project Start Recruitment Solutions
✨Know Your Tech
Familiarise yourself with the latest EPOS systems and technology solutions. Even if you don’t have direct experience, showing that you’ve done your homework on the equipment and software used in retail can impress the interviewers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. This role is all about being customer-focused, so highlight how you’ve solved problems or gone the extra mile for clients.
✨Hands-On Approach
Since this job involves a lot of hands-on work, be ready to discuss your practical skills. Think of situations where you’ve had to troubleshoot or fix issues on-site, and be prepared to explain your thought process.
✨Show Your Proactivity
Demonstrate your proactive approach to problem-solving. Share instances where you took the initiative to improve a process or resolve an issue before it escalated. This will show that you’re not just reactive but also forward-thinking.
