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For Companies At a Glance
- Tasks: Act as an ambassador, deliver top-notch customer service, and drive sales growth.
- Company: Aqua, a leading provider of innovative temperature control solutions in the UK.
- Benefits: Full-time role with 25 days holiday, private medical cover, and gym membership contribution.
- Why this job: Join a dynamic team and make a real impact in energy-efficient solutions.
- Qualifications: Strong work ethic, attention to detail, and excellent customer focus required.
- Other info: Opportunities for personal growth and collaboration across diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Regional Service Manager
Location: East Mids
The Company
Established in 2001, Aqua design, supply and install innovative temperature control solutions across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen’s Award for Enterprise: Innovation.
Due to our continued growth, we are seeking a highly motivated entrepreneurial Service Sales Engineer to join Aqua.
Main Duties:
- To act as an ambassador for the Aqua Group and always deliver the highest level of customer service.
- To proactively work with Solutions and/or Hire divisions to identify existing customers without a Planned Preventative Maintenance contract in place and lead the provision of a suitable quotation.
- To identify and target prospective customers on a weekly basis to continually build an opportunity pipeline.
- To ensure that all customer quotations are generated and submitted in line with customer expectations.
- To play the primary role in new business pitches and hold responsibility for the effective on-boarding of all new clients.
- To ensure that the asset register for all plant covered under each Planned Preventative Maintenance contract is always up to date.
- To increase PPM contract retention rates through regular customer contact and collaboration with Solutions and/or Hire divisions.
- Support the PPM Co-ordinator in converting renewal quotations into orders prior to contract expiry.
- To ensure all required fields in ConnectWise are populated correctly the first time and processes duly followed.
- To participate in sales promotion, cross selling or upselling activities as required from time to time.
- To maintain margin on all quoted works within prevailing guidelines.
- Prepare and submit monthly status reports for the General Manager – Service that provide a clear insight into your overall performance against specific metrics.
- Support the General Manager – Service and PPM Co-ordinator in monitoring and improving departmental performance.
- To comply with all Company policies on Health, Safety, the Environment and Quality.
Essential Skills & Person Specification:
- Attention to detail – Disciplined approach to working by completing tasks promptly and correctly and by following established processes.
- Strong work ethic – Positive ethical attitude and behaviour including reliability, willingness to take on responsibility, commitment to completing tasks and working independently and as a part of a multi-disciplined team.
- Time management – To continually ensure that time is managed to the highest level such that you are always punctual, have optimised your work schedule and can complete a day’s work in a day.
- Customer focus – To put the customer at the heart of all that you do and act as an ambassador for Aqua by positively engaging with the customer.
- Networking – Externally, to proactively build relationships with prospects and existing customers of Aqua as well. Internally, to develop a collaborative relationship with all Aqua stakeholders including other members of all the divisions and functional departments.
- Growth drive – Be results driven and demonstrate a willingness to achieve more from each customer contact and to identify and secure any future sales opportunities.
- Problem solving – To employ logical thinking and demonstrate a determined attitude to problem solving and challenges to resolve issues in the most efficient and timely way possible to reduce any impact on the customer and/or our service levels.
- Adaptability – To readily adapt to changes in strategy, process, conditions, technologies, situations and working environment as and when required by Aqua.
Employment Type
- Full-time (37.5 hours a week)
- 25 days holiday
- Private medical cover (after 1 year of service)
- Gym membership contribution
- 5 days sickness cover, if unused the full or remaining balance will be paid in December
- Employee recruitment referral bonus
- Discounted legal services
- Bike to work salary sacrifice vouchers
Service Engineer employer: Project Start Recruitment Solutions
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Aqua's products and services, especially their innovative temperature control solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer service and sales. Think about how you can demonstrate your attention to detail and problem-solving skills with real-life examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Aqua team!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Aqua and contributing to our innovative solutions.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Project Start Recruitment Solutions
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Aqua's products and services. Familiarise yourself with process chillers, cooling towers, and temperature control units. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've put customers first. Highlight how you’ve built relationships, resolved issues, or improved customer satisfaction. This will align perfectly with Aqua's emphasis on delivering top-notch customer service.
✨Demonstrate Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you tackled them. Be ready to discuss your logical approach to problem-solving and how it led to successful outcomes. This will resonate well with Aqua's need for adaptability and efficiency.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about Aqua's future projects or how they measure success in the Service Sales Engineer role. This shows that you're not just interested in the job, but also in the company's vision and growth.
