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- Tasks: Join our team as a Helpdesk Administrator, providing top-notch FM helpdesk service and coordinating site visits.
- Company: We're a leading expert in maintenance services, known for our reliability and growth in the FM field.
- Benefits: Enjoy a competitive salary of £23K - £25K, plus benefits and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and contribute to meaningful projects.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency are essential.
- Other info: Work hours are Monday to Friday, 8am-5pm, in a fast-paced and rewarding atmosphere.
The predicted salary is between 18400 - 20000 £ per year.
We are working on behalf of one of the leading experts in pre-planned maintenance, Re-active Maintenance and Emergency Breakdown operators, who are a leading company in the FM field. Due to their continued growth they are looking for a Helpdesk Administrator to join the team in the BS3 area. The responsibilities of the role include: * To provide a professional FM helpdesk service * To receive calls and enter the details onto a CLIK system to enable the works to be completed * Contact relevant subcontractor and co-ordinate site visits * To support the planned maintenance programme by generating jobs and updating the system when work is complete * Raise Purchase Orders and other ad-hoc administration support to the department * To raise quotes generated from planned maintenance to send to clients Personal Requirements; * Must have experience of providing excellent customer service * Excellent communication skills both oral and written * Able to work as part of a team and autonomously * Must have good IT skills * Well organised and able to prioritise workload * Good time keeping and reliable * Able to work under pressure Salary: £23K – £25k plus benefits Working hours – 8am-5pm Mon – Fri If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now
Helpdesk Administrator employer: Project Start Recruitment Solutions
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with the CLIK system, as it's crucial for the role. If you can demonstrate your ability to quickly learn and adapt to new software, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in facilities management or helpdesk roles during your conversations. This will help you connect your background to the specific needs of the company.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in past roles. Being able to share specific instances will illustrate your skills effectively.
✨Tip Number 4
Show your organizational skills by discussing how you prioritize tasks and manage your time. This is key for a Helpdesk Administrator, especially when working under pressure.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Administrator position. Highlight the key responsibilities and personal requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your customer service experience, communication skills, and IT proficiency. Use specific examples that demonstrate your ability to work under pressure and manage your workload effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how you can contribute to their helpdesk service. Be sure to address how you meet the personal requirements listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Project Start Recruitment Solutions
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your IT Proficiency
Familiarize yourself with the CLIK system or similar helpdesk software. During the interview, mention any relevant IT skills you possess and how they can contribute to efficiently managing the helpdesk operations.
✨Emphasize Teamwork and Autonomy
The job requires both teamwork and the ability to work independently. Prepare to discuss situations where you've successfully collaborated with others as well as instances where you've taken initiative on your own.
✨Organizational Skills Matter
Be ready to explain how you prioritize tasks and manage your time effectively. Share strategies you use to stay organized, especially when handling multiple requests or tight deadlines.
