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- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK brands.
- Benefits: Competitive salary, company vehicle, ongoing training, and unique perks.
- Other info: Enjoy a dynamic work environment with a focus on sustainability.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid driving licence are essential.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment.
Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer employer: Project Start Recruitment Solutions
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Field Service Engineer role. Highlight your customer service experience and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any customer service or field-based experience you have, even if it’s not directly related to IT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems in the past and how your proactive approach can benefit our team.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to ensure we understand your points easily.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Project Start Recruitment Solutions
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand the basics of EPOS systems, even if you don't have direct experience. This shows your enthusiasm and willingness to learn, which is key for a Field Service Engineer.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you resolved issues or improved customer satisfaction. This role is all about being customer-focused, so make sure to emphasise this in your answers.
✨Be Ready for Problem-Solving Scenarios
Think of situations where you've had to troubleshoot or solve problems on the spot. The interviewers will likely ask you how you'd handle specific challenges, so practice articulating your thought process clearly and confidently.
✨Dress the Part
Even though it's a hands-on role, first impressions matter. Dress smartly for the interview to convey professionalism. It reflects your respect for the opportunity and the company’s image, which is crucial in a customer-facing position.