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For Companies At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT service provider for major UK brands with a focus on sustainability.
- Benefits: Enjoy a competitive salary, company vehicle, overtime, and ongoing training.
- Other info: Dynamic role with a supportive team and commitment to environmental practices.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid UK driving licence are essential.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role:
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You’ll Need:
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What’s on Offer:
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer employer: Project Start Recruitment Solutions
Contact Detail:
Project Start Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for field service roles and practice your answers. Show off your customer service skills and problem-solving approach – that’s what they’re looking for!
✨Tip Number 3
Don’t forget to showcase your hands-on experience! Even if you haven’t worked directly with EPOS systems, highlight any relevant field service or customer-facing roles you've had. We want to see how you’ve tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm for the job, so let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Project Start Recruitment Solutions
✨Know Your Stuff
Familiarise yourself with the basics of EPOS systems and the types of IT equipment you might be working with. Even if you don’t have direct experience, showing that you’ve done your homework will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent service in previous jobs. Think about specific situations where you solved a problem or went above and beyond for a customer.
✨Be Ready to Problem-Solve
Prepare for scenario-based questions where you might need to demonstrate your problem-solving skills. Think of times when you faced challenges in the field and how you tackled them effectively.
✨Dress the Part
Even though it’s a hands-on role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously and are ready to represent the company well.