At a Glance
- Tasks: Lead and optimise operations for field teams in gas, heating, and electrical services.
- Company: Established regional provider of gas heating and renewable energy services.
- Benefits: Competitive salary, company vehicle, pension scheme, and employee discounts.
- Other info: Great career progression opportunities and direct access to executive leadership.
- Why this job: Drive operational excellence and make a real impact in a dynamic industry.
- Qualifications: 3-5 years in operational management with knowledge of gas and electrical systems.
Location: Bristol
Reporting To: Director / Executive Management
Employment Type: Full-Time, Permanent
Company Overview
Our client is an established regional installation and service provider, offering gas heating, electrical installations, and renewable energy services. Operating from our central facility in South Gloucestershire, we deliver high-quality domestic and commercial services across the South West, driven by a commitment to technical excellence and customer satisfaction.
Role Overview
We are seeking an experienced and commercially focused Operations Manager to lead and optimize our multi-disciplinary field teams across the Electrical, Gas, and Heating divisions. Based out of our Bristol office, you will drive operational excellence, field productivity, health & safety compliance, and service delivery across planned installations, reactive maintenance, and emergency response work.
Key Responsibilities
- Operational & Delivery Management: Lead, schedule, and optimize daily operations for field engineers and contractors across gas, heating, and electrical trade disciplines. Manage resource allocation and workforce planning to maintain high first-time fix rates, meet project milestones, and uphold service level agreements (SLAs). Oversee job management systems to monitor workflow progress, logistics, and field productivity from initial dispatch to completion. Collaborate closely with office administration and dispatch teams to optimize routing, vehicle utilization, and client communications.
- People & Team Leadership: Provide daily leadership, mentorship, and support to field engineers, sub-contractors, and apprentices. Conduct regular performance reviews, toolbox talks, standard appraisals, and 1-to-1 meetings to promote team engagement and accountability. Identify training and upskilling needs to maintain compliance with Gas Safe, NICEIC electrical standards, and emerging clean-energy technologies. Address performance and operational bottlenecks proactively in line with company governance.
- Quality, Safety & Compliance: Ensure strict adherence to Gas Safe regulations, BS 7671 (18th Edition Wiring Regulations), Building Regulations, and health & safety statutory requirements. Conduct and support site audits, risk assessments, quality control checks, and incident/near-miss investigations. Maintain equipment compliance across the field fleet, tool inventories, safety gear, and mobile devices (PDAs).
- Commercial & Financial Control: Monitor project and job costs, stock utilization, rework rates, and operational overheads to protect division margins. Analyze operational KPIs, field performance metrics, and profitability reports to identify continuous improvement opportunities. Assist in managing key local authority contracts, housing association frameworks, and commercial account relationships.
Candidate Requirements & Person Specification
- Experience & Knowledge Management: Minimum 3–5 years of operational management or supervisory experience within the heating, gas, M&E, or building services sectors.
- Multi-Trade Understanding: Solid practical knowledge of domestic gas heating systems, electrical installations, testing, and modern heating controls.
- Commercial Acumen: Strong understanding of operational KPIs, job margin control, and resource efficiency.
- Technical Systems: Confident using modern digital dispatch/CRM management software, Microsoft Office, and operational reporting suites.
Qualifications (Desirable / Beneficial)
- Valid Gas Safe qualifications (CCN1, CENWAT, CKR1, HTR1) or relevant electrical certifications (18th Edition, NVQ Level 3 Electrical).
- MCS Compliance
- Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate).
- Full UK Driving Licence (required).
Personal Attributes
- Proactive Leader: Strong communicator who sets clear standards and leads by example.
- Problem Solver: Calm under pressure with a pragmatic approach to overcoming daily operational challenges.
- Customer-Centric: Committed to delivering top-tier service quality and maintaining strong client relationships.
Package & Benefits
Salary: (£45,000 – £55,000 per annum, negotiable dependent on experience)
Vehicle / Allowance: Company vehicle or commercial business car allowance
Work Location: Bristol
Benefits:
- Comprehensive pension scheme
- Mobile phone, laptop, and corporate equipment
- Employee discount program
- Direct access to executive leadership and clear long-term career progression
Operations Manager in Bristol employer: Project Start Recruitment Solutions
As a leading national facilities management provider, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our Fire & Security Technicians enjoy competitive salaries, comprehensive benefits including private healthcare, and the opportunity to work with cutting-edge technology in a role that is both challenging and rewarding. Join us to be part of a team that values your contributions and invests in your future.
Contact Details:
Project Start Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bristol
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Project Start Recruitment Solutions!
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✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Project Start Recruitment Solutions!
We think you need these skills to ace Operations Manager in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Project Start Recruitment Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
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How to prepare for a job interview at Project Start Recruitment Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Project Start Recruitment Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
