At a Glance
- Tasks: Support the operations team by scheduling engineer work and maintaining customer relationships.
- Company: A dynamic Millennium-born company in the building services industry.
- Benefits: Competitive salary, 28 days annual leave, and a supportive work environment.
- Other info: Exciting opportunities for career growth and development.
- Why this job: Join a growing team and make a real impact in a thriving industry.
- Qualifications: Experience in a similar role and proficiency in Microsoft Office.
Our client is a Millennium-born company offering expert insight to the building services industry on a national scale, with impressive experience and a unique approach to challenges. They get straight to the challenge, keeping promises realistic and, most importantly, providing the best solution to their clients.
Their success has attracted high-profile clients, thanks to their qualified team members and professional approach. The company has experienced steady year-on-year growth and is passionate about the work they do and the quality of service they provide. They pride themselves on delivering high-quality work and building strong, positive relationships with clients, customers and valued members of their team. They are now looking for someone like you to become part of their continued success.
They are currently seeking an experienced Operations Coordinator to support the wider operations team and contribute to the ongoing success of the business.
The Role
As an Operations Coordinator, you will provide essential support to the operations team, ensuring the smooth scheduling and delivery of engineer works while maintaining excellent customer relationships and providing effective administrative support.
Key Responsibilities
- Schedule engineers’ weekly work assignments using the works scheduler
- Demonstrate proficiency in using Microsoft Excel to create and maintain spreadsheets
- Assist with customer queries and complaints, working to resolve issues effectively
- Accurately input and maintain engineer reports and related documentation
- Arrange hotel bookings and travel requirements as required
- Complete general administrative duties and support business operations as required
- Follow up on repeat business opportunities with existing clients
- Liaise effectively with engineers to support smooth coordination of works
- Schedule and coordinate engineer appointments and work activities
- Build and maintain strong, long-lasting relationships with customers
- Ensure the timely and successful delivery of solutions in line with customer requirements and objectives
- Identify opportunities for growth and support the development of existing customer relationships
Requirements
Essential
- Previous experience in a similar role
- IT literate, including Microsoft Word, Excel and PowerPoint
- Results-driven with a focus on achieving objectives
- Exceptional communication and organisational skills, with the ability to work in a methodical and calm manner
- Calm under pressure and able to complete specified time-bound tasks
- Self-motivated and able to work autonomously
- Ability to use own initiative while recognising when matters need to be referred to the Senior Management Team
- Presentable and able to undertake duties in line with management recommendations and instructions
Desirable Criteria
- Previous experience working in an Engineering environment
What’s In It For You
28 days annual leave, including bank holidays
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Operations Co-ordinator employer: Project Solver
As an Operations Coordinator at our dynamic company in Great Dunmow, you will join a passionate team dedicated to delivering high-quality service in the building services industry. We offer a supportive work culture that values strong relationships and personal growth, alongside competitive benefits such as 28 days of annual leave. With opportunities for professional development and a commitment to employee well-being, we are an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Co-ordinator
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like Project Solver.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like Project Solver, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like Project Solver and may help you secure that full-time position sooner!
We think you need these skills to ace Operations Co-ordinator
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at Project Solver.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Operations Co-ordinator role at Project Solver. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at Project Solver
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at Project Solver.
