At a Glance
- Tasks: Design and implement innovative ServiceNow solutions for diverse enterprise clients.
- Company: Leading global IT services supplier with a hybrid work culture.
- Benefits: Competitive day rate, flexible remote work, and opportunities for professional growth.
- Other info: Exciting projects with excellent career advancement potential.
- Why this job: Join a dynamic team and shape the future of ServiceNow technology.
- Qualifications: Experience in ServiceNow architecture and strong integration skills required.
The predicted salary is between 60000 - 84000 £ per year.
Our client, a leading global supplier for IT services, requires ServiceNow Technical Architects (CSM/ITSM) to be based at their client's offices in London or Guildford, UK. This is a hybrid role - you can work remotely in the UK and attend the London or Guildford office 1-2 days per week. This is a 6+ month temporary contract to start ASAP. Day rate: Competitive Market rate.
Role Description
The client is looking for ServiceNow CSM (Customer Service Management) or ITSM Architect with strong integration experience who will design, implement, and maintain ServiceNow CSM/ITSM solutions to meet business needs. The Architect will work on projects for enterprise clients across diverse industries, leveraging cutting‑edge ServiceNow capabilities and integrations with other enterprise systems.
Key Responsibilities
- Understand Solution for the implementation or Maintenance of ServiceNow platform
- Work with Architect and customers for the technical requirements, document them, play back and baseline
- Develop a design aligned with the Architecture (if applicable) and technical requirements
- Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
- Perform Sprint activities (if agile) with the customer and the team:
- Develop User stories from the requirements
- Estimate effort, work with the product sponsor to prioritise the user stories
- Do sprint planning
- Assign sprint activities to the team
- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
- Track and share the status of sprint/user stories with the Project Manager
- Identify and manage risks and challenges
- Ensure the quality deployment of the product as per the design
- Ensure the security, resilience of the components as per the design
- Analyse business requirements and translate them into ServiceNow CSM technical solutions
- Develop architectural blueprints and functional designs for CSM implementations
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
- Ensure solutions are scalable, reliable, and aligned with future business needs
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
- Maintain and enhance existing ServiceNow CSM applications and modules
- Establish and enforce ServiceNow technical governance and standards
- Provide technical guidance and mentorship to development teams
- Act as a subject matter expert for resolving complex ServiceNow CSM issues
- Collaborate with clients, business stakeholders, and project managers to ensure solution alignment
Key Requirements
- Experience as a Technical Architect in ServiceNow
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
- Understanding customer business requirements and converting them to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow
- Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analysis and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
- Proven experience as a ServiceNow Architect with specialisation in CSM module
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals
- Hands‑on experience with integration solutions (REST, SOAP, APIs, MID Server, Integration Hub)
- Experience in leading multiple ServiceNow implementation projects, including at least 3 full life cycle implementations
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes
- Familiarity with third‑party integrations (Salesforce, SAP, Oracle, Azure, AWS)
- Experience in instance consolidation, upgrades, migrations, and performance tuning
- Excellent communication and stakeholder management skills
Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
ServiceNow Technical Architect employer: Project Recruit
Join a leading global supplier for IT services as a ServiceNow Technical Architect, where you will thrive in a dynamic hybrid work environment based in London or Guildford. Our company fosters a collaborative culture that prioritises employee growth through mentorship and hands-on experience with cutting-edge technologies, ensuring you are well-equipped to tackle complex challenges while enjoying a competitive day rate and the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on LinkedIn. You never know who might have the inside scoop on a ServiceNow Technical Architect role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ServiceNow projects. This will help you stand out during interviews and demonstrate your expertise in CSM and ITSM.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with integrations and architectural design.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities for ServiceNow Technical Architects. Don’t miss out on the chance to land that dream job by applying directly with us.
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Technical Architect role. Highlight your experience with CSM and ITSM, and don’t forget to mention any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Technical Skills:Since this role requires strong integration experience, make sure to showcase your technical skills clearly. Mention any tools or technologies you’ve worked with, especially those related to ServiceNow. We’re keen to see your expertise in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Project Recruit
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CSM and ITSM modules. Be ready to discuss specific projects you've worked on, focusing on your role in designing and implementing solutions. This will show that you not only understand the platform but can also apply it effectively.
✨Prepare for Technical Questions
Expect technical questions about integrations, architecture, and best practices. Review common integration methods like REST and SOAP, and be prepared to explain how you've used them in past projects. This will demonstrate your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
As a ServiceNow Technical Architect, you'll likely lead teams. Be ready to share examples of how you've guided developers and managed projects. Highlight your experience with Agile methodologies and how you've facilitated sprint planning and user story development.
✨Understand the Business Needs
It's crucial to align technical solutions with business requirements. Prepare to discuss how you've translated business needs into functional requirements in previous roles. This shows that you can bridge the gap between technical and non-technical stakeholders, which is key for this position.
