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- Tasks: Support clients with index product inquiries and verify financial data.
- Company: Join a leading organisation in finance and technology, shaping the future of financial news.
- Benefits: Enjoy remote work flexibility, world-class training, and potential for permanent roles.
- Why this job: Kickstart your finance career in a dynamic environment with opportunities for growth and development.
- Qualifications: Bachelor's/Master's in Finance or Economics; strong customer service skills required.
- Other info: 12-month contract with onsite training in London; equal opportunity employer.
The predicted salary is between 28800 - 48000 £ per year.
Our client, a leading organization in finance, technology and financial news sector, is looking for a diligent and highly motivated individual with excellent customer service skills and a passion for finance to join their dynamic team. This is a 12-month temporary contract with an immediate start date. This is a remote role with 1 week of onsite training in the City of London.
This is a great opportunity for finance graduates to begin their career within a leading organisation in the technology and finance industry. Successful applicants will receive world-class training, work in a complex and exciting environment and will have the opportunity to apply for permanent roles within the business.
The successful candidate will be working on the company's help desk. They will be the primary point of contact for clients seeking assistance regarding index products. As part of this, they will be confirming financial data, sourcing data, corresponding with index and custom basket providers and also interacting with internal stakeholders.
Applicants should have demonstrable interest in Indices & financial markets in general, prior experience within customer service, extremely good communication skills and be confident to engage with finance professionals over the phone. Ability to multi-task, attention to detail and ability to maintain focus and motivation while working in a fast-paced environment is essential.
Key Responsibilities:- Engage with clients to address inquiries related to the index product, providing comprehensive and effective solutions.
- Verify and confirm financial data accurately to maintain the integrity of the information provided to clients.
- Source data from various channels to ensure the accuracy and completeness of information within the index product.
- Maintain seamless communication and foster strong relationships with index and custom basket providers.
- Closely collaborate with internal stakeholders.
- Maintain a high level of professionalism and articulate communication when handling client requests.
- Bachelor's/Master's degree in Finance, Economics, or similar discipline.
- Fantastic customer service skills and ability to engage with finance professionals is a must.
- Prior experience / strong knowledge and understanding of the Indices is preferred.
- Proven ability to collaborate with both external and internal stakeholders.
- Ability to prioritize tasks in a fast pace changing environment.
- Self-motivated, task-oriented, and high degree of professionalism and integrity.
- Take ownership and be proactive with key areas of responsibilities.
- Strong attention to detail.
- High proficiency in Microsoft Excel and experience with any programming languages.
- Motivation to grow and develop within the organisation and strong desire to progress.
Unfortunately, we are only able to contact applicants who are successful to interview stage. We are an equal opportunities employer and welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are based on merit.
Finance Graduate - Index Product - Client Support employer: Project Recruit
Contact Detail:
Project Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Graduate - Index Product - Client Support
✨Tip Number 1
Familiarise yourself with the latest trends in indices and financial markets. This will not only help you during the interview but also demonstrate your genuine interest in the field, which is crucial for a role focused on client support.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations about financial products. Being able to articulate complex information clearly will set you apart, especially since you'll be interacting with finance professionals regularly.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer service challenges in the past. This will highlight your capability to provide effective solutions, a key aspect of the role.
We think you need these skills to ace Finance Graduate - Index Product - Client Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your customer service experience and any knowledge of financial markets or indices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for finance and customer service. Mention specific examples of how you've successfully engaged with clients in the past and your motivation to work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel and any programming languages you know. Also, mention your ability to multitask and maintain attention to detail, as these are crucial for the role.
Prepare for Potential Interviews: Research common interview questions related to finance and customer service. Be ready to discuss your understanding of indices and how you would handle client inquiries effectively.
How to prepare for a job interview at Project Recruit
✨Show Your Passion for Finance
Make sure to express your genuine interest in finance and indices during the interview. Share any relevant experiences or projects that demonstrate your enthusiasm and knowledge in the field.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured client satisfaction, as this role heavily relies on strong communication and interpersonal skills.
✨Be Ready to Discuss Financial Data
Since the role involves verifying and confirming financial data, be prepared to discuss your understanding of financial concepts and how you would approach ensuring data accuracy. Familiarise yourself with common financial terms and practices related to indices.
✨Emphasise Your Multi-tasking Abilities
The job requires working in a fast-paced environment, so be ready to talk about how you manage multiple tasks effectively. Provide examples of how you've prioritised tasks and maintained focus under pressure in previous roles or academic settings.
