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- Tasks: Manage customer applications and ensure smooth order processing for telecom services.
- Company: Dynamic telecom company focused on innovation and customer satisfaction.
- Benefits: Permanent position with opportunities for growth and development.
- Why this job: Join a fast-paced team and make a real impact in the telecom industry.
- Qualifications: Experience in data management, customer service, and telecom processes.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team. The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be the first point of contact for 3rd Party customers advising on the status of applications and drive the process to ensure the fastest time to revenue is achieved. Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
Key responsibilities of the Order Specialist/Demand Analyst include:
- Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA.
- Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers.
- Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.
- Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider.
- Manage offer letters and quotes to customers ensuring costs are accurate and timely.
- Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.
- Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and processes that enable us to provide services to the customer that is considered to be best in class.
- Process Service Order Requests (SOR). To effectively process all Service Order Requests that are received by the Demand team.
- Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
- Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
- Change Management - Database Management - Stakeholder Management.
- Support Supplier Management - Compliance & Security.
The successful Order Specialist/Demand Analyst will have:
- Experience in data management & Program support.
- Experience in working with and managing demanding customers.
- Experience within the telecoms industry.
- Experience in process creation and continuous improvement programmes.
- Intermediate Excel skills.
- Evenflow/Omnix/Remedy knowledge.
To apply for the Order Specialist/Demand Analyst please send your CV to (url removed). Project People is acting as an Employment Business in relation to this vacancy.
Order Specialist / Demand Analyst in Theale employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Specialist / Demand Analyst in Theale
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections that can help us stand out!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your skills as an Order Specialist/Demand Analyst. We want to show them we’re not just a good fit, but the perfect fit!
✨Tip Number 3
Practice common interview questions related to data management and customer service. We need to be ready to showcase our experience in handling demanding customers and managing applications effectively. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank you email can go a long way in keeping us top of mind. Let them know we appreciate the opportunity and are excited about the potential to join their team.
We think you need these skills to ace Order Specialist / Demand Analyst in Theale
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. Understand what we're looking for in an Order Specialist/Demand Analyst and tailor your CV to highlight relevant experience and skills that match our needs.
Showcase Your Experience: When writing your application, focus on showcasing your experience in data management and customer relations. We want to see how you've handled demanding customers and any process improvements you've implemented in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and ensure your CV is well-structured so we can quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you understand the key responsibilities of the Order Specialist/Demand Analyst role. Familiarise yourself with the Right of First Offer process and how it relates to managing 3rd party applications. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
As the first point of contact for customers, your ability to communicate effectively is crucial. Prepare examples of how you've built relationships with stakeholders in the past. Think about times when you’ve had to manage demanding customers and how you handled those situations.
✨Be Data Savvy
Since the role involves data management and processing Service Order Requests, brush up on your Excel skills. Be ready to discuss how you've used data in previous roles to drive decisions or improve processes. If you have experience with Evenflow, Omnix, or Remedy, make sure to highlight that too!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
