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For Companies At a Glance
- Tasks: Lead strategic accounts, drive growth, and ensure customer satisfaction in the telco sector.
- Company: Dynamic company focused on digital infrastructure and telecom solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real impact by managing key accounts and building strong customer relationships.
- Qualifications: Experience in account management, P&L ownership, and stakeholder engagement required.
- Other info: Join a collaborative team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Key Account Manager leads the strategic, commercial, and operational success of major telco customers. The role exists to drive profitable growth, strengthen long-term customer partnerships, and ensure outstanding delivery performance. It is accountable for full customer lifecycle ownership, from strategy and commercial planning to execution and satisfaction outcomes.
Key Roles & Responsibilities
- You will act as the senior point of contact for one or more large, strategic customers, building strong relationships with C-level and senior stakeholders.
- You’ll lead the creation and execution of multi-year account strategies, oversee commercial negotiations, and manage full P&L performance.
- Working across Sales, Commercial, Finance, Delivery, Operations, Technology and Legal, you’ll coordinate cross-functional teams to ensure integrated solutions, strong governance, and service excellence.
- This is a highly visible role, interacting regularly with executive customer stakeholders, internal senior leadership, and operational delivery teams while also contributing insight and leadership into the wider commercial strategy.
Delivery & Performance
- You will be accountable for delivering sustained, profitable growth across your account portfolio, including revenue growth and margin optimisation, cost control and accurate financial forecasting, contractual performance and governance across the full lifecycle, and high customer satisfaction and delivery reliability.
- You’ll independently lead complex, high-value negotiations including contract formation, renewals, variations, remediation and change control.
- You will identify and realise upsell, cross-sell and solution expansion opportunities, converting customer demand into long-term commercial value.
- You will also lead the resolution of complex commercial and operational escalations, applying sound judgement to protect customer relationships, delivery outcomes, and commercial position.
Success will be measured through revenue and margin performance, forecast accuracy, contractual compliance, delivery reliability, customer satisfaction, and the depth and resilience of senior customer relationships.
Role Expertise
- This role requires extensive experience leading large, complex strategic accounts, ideally within telecoms, digital infrastructure, utilities, or similarly regulated and asset-intensive environments.
- You will bring demonstrable experience with material P&L ownership, strong commercial acumen, financial literacy and negotiation expertise, credibility and confidence operating with C-suite stakeholders, and the ability to deliver enterprise-scale outcomes through influence, not authority.
- Strong strategic planning capability and operational understanding, the ability to translate strategy into executable delivery and commercial plans, sound judgement and the ability to operate autonomously in complex environments, and a proven track record of leading strategic customer relationships in telecoms, digital infrastructure or similar complex industries are essential.
- Experience managing large accounts with full P&L responsibility, strong experience in commercial strategy, contract negotiation and customer success management, executive-level stakeholder engagement and communication skills, and the ability to lead cross-functional teams and drive collaborative outcomes are also required.
- Strong skills in Excel, Word, PowerPoint and MS Project, along with a degree (or equivalent relevant experience) are necessary.
Key Account Manager (Telco\\Digital Infrastructure) in Theale employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager (Telco\\Digital Infrastructure) in Theale
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telco and digital infrastructure space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its key accounts. Understand their challenges and how you can add value. Tailor your pitch to show how your experience aligns with their needs, especially in managing large accounts and driving profitable growth.
✨Tip Number 3
Practice your negotiation skills! As a Key Account Manager, you'll need to lead complex negotiations. Role-play scenarios with friends or mentors to build confidence. The more prepared you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can drive customer success and deliver outstanding results. Make sure your application stands out by showcasing your strategic planning and commercial acumen.
We think you need these skills to ace Key Account Manager (Telco\\Digital Infrastructure) in Theale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing large accounts and your P&L ownership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your success in building relationships with C-suite stakeholders and driving profitable growth.
Showcase Your Commercial Acumen: In your application, don’t forget to showcase your commercial acumen and negotiation expertise. We’re looking for someone who can lead complex negotiations and deliver enterprise-scale outcomes, so make that clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to hear from you!
How to prepare for a job interview at Project People
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your financial literacy and P&L ownership. Brush up on your numbers and be ready to discuss how you've driven revenue growth and margin optimisation in previous roles. Bring specific examples that showcase your commercial acumen.
✨Build Relationships Before the Interview
Since this role involves engaging with C-suite stakeholders, it’s crucial to show you can build strong relationships. Try to connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This will help you tailor your responses during the interview.
✨Prepare for Complex Negotiations
Expect questions around your negotiation skills, especially in high-stakes situations. Prepare a few stories where you successfully led complex negotiations, highlighting your approach to contract formation and change control. This will demonstrate your ability to protect customer relationships while achieving commercial goals.
✨Showcase Your Strategic Thinking
The role requires strong strategic planning capabilities. Be prepared to discuss how you've translated strategy into executable plans in past roles. Think of examples where you’ve led cross-functional teams to deliver integrated solutions, as this will highlight your operational understanding and leadership skills.
