Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Customer Success function and ensure customers achieve their goals.
- Company: Fast-growing telecoms company with a focus on customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a real impact by shaping customer experiences in a thriving industry.
- Qualifications: Extensive leadership experience in telecoms and strong communication skills.
- Other info: Join a team that values innovation and continuous improvement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
A senior leadership role responsible for building and leading the Customer Success function across a fast‑growing portfolio. The Head of Customer Success ensures customers achieve their desired outcomes through seamless onboarding, engagement, delivery, and transition into operational service. You will orchestrate a multi‑party delivery ecosystem, balancing cost, speed, quality, and capability to scale new products and services effectively.
Responsibilities of the Head of Customer Success include:
- Lead programme and project delivery across the New Business portfolio, from proof‑of‑concept to full deployment.
- Build and govern a multi‑channel delivery model using internal teams, partners, and third‑party providers.
- Maintain strategic oversight of delivery pathways, ensuring commercial and operational control.
- Define and embed the Customer Success strategy and vision.
- Establish and lead the PMO, ensuring financial control, delivery discipline, and portfolio visibility.
- Develop make/buy/partner frameworks to optimise speed, cost, and quality.
- Provide delivery assurance, performance reporting, and risk management to senior leadership.
- Champion customer advocacy and ensure delivery decisions reflect customer priorities.
- Design seamless customer journeys in partnership with Product Management.
- Manage third‑party delivery partners with clear SLAs and performance frameworks.
- Oversee operational readiness and handover into service management.
- Implement governance, dashboards, and reporting for portfolio control.
- Drive continuous improvement through data‑led insights and lessons learned.
The successful Head of Customer Success will have:
- Extensive leadership experience in programme or portfolio delivery within telecoms, digital infrastructure, or engineering.
- Strong understanding of outsourced delivery models, partner governance, and contract structures.
- Proven ability to manage complex, multi‑party delivery ecosystems.
- Strong commercial acumen and negotiation skills.
- Experience establishing PMO and delivery frameworks in fast‑scaling environments.
- Excellent communication and influencing skills at executive and partner level.
- Degree in Engineering, Business, or equivalent experience.
- Strategic thinker with a delivery‑focused mindset.
- Confident balancing pace, risk, and quality across multiple delivery routes.
- Builds trust, clarity, and accountability across internal and external teams.
- Pragmatic leader who simplifies complexity and drives action.
Head of Customer Success - Telecoms in Theale employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - Telecoms in Theale
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work in customer success. Use platforms like LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings or can refer you directly!
✨Tip Number 2
Prepare for interviews by understanding the company’s customer success strategy. Research their current projects and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've led teams or projects in the past, especially in fast-paced environments. Highlight your ability to balance cost, speed, and quality – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. So, get your CV polished and hit that apply button!
We think you need these skills to ace Head of Customer Success - Telecoms in Theale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Success. Highlight your leadership experience in programme delivery, especially within telecoms or digital infrastructure. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve successfully managed complex delivery ecosystems and driven customer success in previous roles. This will help us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how your strategic thinking can benefit our team. We love seeing personality, so let your enthusiasm for the role come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Project People
✨Know Your Customer Success Strategy
Before the interview, make sure you have a solid understanding of what a successful Customer Success strategy looks like in the telecoms sector. Be ready to discuss how you would define and embed this strategy, and think about examples from your past experience that demonstrate your ability to drive customer outcomes.
✨Showcase Your Leadership Experience
This role is all about leadership, so come prepared to share specific examples of how you've led programme or portfolio delivery in fast-paced environments. Highlight your experience with multi-party delivery ecosystems and how you've managed complex projects to success.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of outsourced delivery models and partner governance. Prepare to talk about how you've negotiated contracts and managed third-party delivery partners in the past, ensuring that SLAs and performance frameworks were met.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing strategic thinking and risk management. Remember, you want to build trust and clarity with your potential employer, so be engaging and concise.
