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- Tasks: Manage customer applications and service requests while ensuring smooth processing.
- Company: Join a dynamic team in a fast-paced telecom environment.
- Benefits: 12-month contract with opportunities for growth and development.
- Why this job: Be the first point of contact and build lasting relationships with customers.
- Qualifications: A-level education, strong communication skills, and attention to detail required.
- Other info: Great chance to enhance your career in a supportive and collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services.
Key Responsibilities of the Customer Order Specialist include:
- Manage incoming 3rd party applications and service requests, ensuring accurate validation, acceptance, or rejection against scope and budget.
- Serve as the first point of contact for customers, providing status updates and building strong, lasting relationships.
- Support Customer Order Analysts by processing Anchor Tenant demand into systems.
- Produce, update, and distribute progress reports and status updates to stakeholders.
- Coordinate change requests, ensuring alignment with scope, budgets, and forecasts.
- Maintain and manage accurate data in systems, ensuring a central, holistic view of all projects.
- Collaborate with internal teams to continuously improve processes and practices.
- Support supplier management and ensure alignment with current strategies.
- Uphold compliance, health & safety, environmental, and information security standards.
The successful Customer Order Specialist will have:
- Experience in data management, programme support, and managing demanding customers.
- Telecoms industry experience preferred.
- Skilled in process creation and continuous improvement initiatives.
- Educated to A-level; degree in Technical, Numerical, or Communications discipline preferred.
- Intermediate Excel and MS Office skills.
- Strong attention to detail, accuracy, and ability to work independently.
- Excellent communicator and team player, able to meet deadlines.
To apply for the Customer Order Specialist please send your CV to (url removed).
Project People is acting as an Employment Business in relation to this vacancy.
Customer order Specialist in Theale employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer order Specialist in Theale
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and data management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer order Specialist in Theale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Order Specialist role. Highlight your experience in data management and customer service, and don’t forget to mention any telecoms industry experience you have!
Show Off Your Skills: We want to see your intermediate Excel and MS Office skills shine! Include specific examples of how you've used these tools in past roles to manage data or improve processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Project People
✨Know Your Stuff
Make sure you understand the role of a Customer Order Specialist inside out. Familiarise yourself with the key responsibilities, especially around managing applications and service requests. Brush up on your telecoms industry knowledge, as it’s preferred for this position.
✨Showcase Your Skills
Prepare to discuss your experience in data management and customer service. Think of specific examples where you've successfully managed demanding customers or improved processes. This will demonstrate your ability to handle the role effectively.
✨Excel at Excel
Since intermediate Excel skills are required, be ready to talk about how you've used Excel in past roles. If possible, mention any specific functions or tools you’re comfortable with that could help in managing data and producing reports.
✨Be a Team Player
Highlight your communication skills and ability to work collaboratively. Prepare examples of how you've built strong relationships with colleagues or customers, as this is crucial for supporting internal teams and ensuring customer satisfaction.
