At a Glance
- Tasks: Lead service design changes to enhance network performance and customer experience.
- Company: Dynamic telecoms company focused on innovation and operational excellence.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a fast-paced environment.
- Why this job: Make a real impact on the UK's mobile network and drive meaningful change.
- Qualifications: Experience in service design, strong stakeholder engagement, and knowledge of ITIL v4.
The predicted salary is between 66582 - 77368 £ per year.
The Service Design and Transformation Manager plays a key role within the Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for the shareholders. Working across the Company and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.
Why this role matters: The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures the Company can adapt its services in a structured and controlled way—without compromising stability, efficiency, or customer experience. By combining service design expertise with strong stakeholder engagement, this role enables the Company to deliver meaningful change across complex operational environments.
What you’ll be here to do: You’ll lead the design and implementation of service changes across the operational landscape. You’ll:
- Own and develop revised service designs aligned to changing shareholder requirements
- Engage and collaborate with stakeholders across the company and shareholders to ensure alignment
- Define the changes required across operational processes, service models, and delivery structures
- Lead the implementation of service design changes into live operations
- Identify and support OSS/IT system requirements needed to deliver service changes
- Ensure service designs are scalable, practical, and aligned to operational realities
- Support the transition of new or updated services into business‑as‑usual delivery
Who we’re looking for: You’re a service design or service transformation professional who can translate strategy into delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to change. You’ll bring:
- Strong understanding of ITIL v4 frameworks and service management principles
- Experience in telecoms, infrastructure, or operational service environments
- Knowledge of end‑to‑end service delivery across operations, access, estates, and service management
- Strong stakeholder engagement skills, including influencing senior leaders
- Experience defining and measuring service performance and KPIs linked to customer outcomes
- A track record of embedding best practice and driving continuous improvement
Service Design and Transformation Manager in Slough employer: Project People
As a leading player in the telecoms sector, our company offers an exceptional work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development and the chance to make a significant impact on the UK's mobile network performance. Our supportive culture encourages teamwork and engagement, making it an ideal place for those looking to drive meaningful change in a dynamic operational landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and Transformation Manager in Slough
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Project People that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Design and Transformation Manager in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Project People, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Project People can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Project People will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Project People
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Project People. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Project People.
