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- Tasks: Lead incident management and ensure health and safety standards across the organisation.
- Company: Join a forward-thinking team dedicated to health and safety excellence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in health and safety while developing your career.
- Qualifications: Experience in incident management and strong analytical skills required.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We’re now seeking an experienced H&S Incident Response Manager to join our team.
In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL’s standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication.
You will also play a key role in governance—providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll do:
- Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with Policies and Standards.
- Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation.
- Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements.
- Maintain quality assurance through structured governance approach including reporting and oversight.
- Identify learning opportunities proposing recommendations back to the business.
- Act as the central conduit for incident-related communication across teams and client activities – providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance.
- Support harmonisation of incident and issue management into a unified front-door process.
- Provide insights and trend analysis to strengthen governance, reporting, and decision-making.
- Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives.
- Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions.
- Where needed oversee internal response to major and critical health and safety incidents as the designated Incident Controller.
- Support Business Continuity planning, testing and invocation activities as needed.
What you’ll bring:
- Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services.
- Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting.
- Outstanding Problem Solving: Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions.
- Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements.
- Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively.
- Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence.
- Balanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes.
Nice to Have:
- Experience managing remotely located, cross-functional teams.
- Strong safety, quality, and compliance knowledge of mobile or fixed network technologies.
- Experience working in or with a joint venture organisation.
- Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller.
H&S Incident Response Manager in Slough employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&S Incident Response Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their health and safety standards and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to incident management and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace H&S Incident Response Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the H&S Incident Response Manager role. Highlight your experience in incident management and any relevant certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about health and safety and how you can contribute to our team. Be specific about your past experiences and how they relate to the job.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their analytical mindset and problem-solving abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Project People
✨Know Your H&S Standards
Make sure you’re well-versed in the health and safety standards relevant to the role. Brush up on MBNL’s policies and any industry best practices. This will not only show your expertise but also demonstrate your commitment to aligning with their standards.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incident management scenarios. Think through past experiences where you successfully resolved issues, and be ready to discuss your problem-solving methodologies and the outcomes.
✨Showcase Your Analytical Skills
Since the role requires strong analytical capabilities, prepare examples of how you've used data to drive decision-making or improve processes. Be ready to discuss how you identify trends and insights that can enhance governance and reporting.
✨Build Rapport with Interviewers
Remember, this role involves a lot of cross-functional communication. Use the interview to showcase your relationship-building skills. Engage with your interviewers, ask insightful questions, and demonstrate your ability to influence and communicate effectively.
