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For Companies At a Glance
- Tasks: Lead the redesign of service operations and align teams for transformation.
- Company: Join MBNL, a key player in powering digital Britain through mobile infrastructure.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be at the forefront of service innovation and make a real impact on operations.
- Qualifications: Experience in telecoms or infrastructure operations and knowledge of ITIL v4 required.
- Other info: Apply by sending your CV to caroline.kennedy@projectpeople.com.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Service Design & Transition Manager – Operational Services
Contract
Reading/Home
Join MBNL—where mobile infrastructure powers digital Britain. As the Service Design & Transition Manager, you’ll play a pivotal role in redefining our Shared Operations service, ensuring it's fully aligned with evolving shareholder needs.
Responsibilities of the Service Design & Transition Manager include:
- Lead delivery of revised service designs for MBNL’s strategic operational model
- Align cross-functional teams and stakeholders to drive transformation outcomes
- Define and implement changes to operational processes and IT/OSS capabilities
- Represent Operations across leadership, ensuring clarity on service levels, KPIs and ownership
- Shape the transition plan and communicate progress at senior levels
The successful Service Design & Transition Manager will have:
- Strong telecoms or infrastructure service operations experience
- Proven understanding of ITIL v4 and service management best practices
- Comfortable driving stakeholder consensus across complex ecosystems
- Skilled in translating customer experience goals into operational design
- Ability to problem-solve around service interlocks, process gaps and IT dependencies
To apply for the Service Design & Transition Manager, please send your CV to caroline.kennedy@projectpeople.com
Service Design & Transition Manager - Operational Services employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager - Operational Services
✨Tip Number 1
Familiarise yourself with ITIL v4 and service management best practices. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the telecoms and infrastructure sectors. Engaging with industry peers can provide insights into current trends and challenges, which you can discuss during your interview to showcase your knowledge.
✨Tip Number 3
Prepare examples of how you've successfully driven stakeholder consensus in previous roles. Being able to articulate your experience in aligning cross-functional teams will be crucial in demonstrating your fit for this position.
✨Tip Number 4
Research MBNL's current operational model and any recent changes in the telecoms landscape. Showing that you understand their business context will set you apart and allow you to tailor your discussions around their specific needs.
We think you need these skills to ace Service Design & Transition Manager - Operational Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Design & Transition Manager position. Tailor your application to highlight relevant experience in telecoms or infrastructure service operations.
Highlight Relevant Experience: In your CV, emphasise your strong background in service management, particularly your understanding of ITIL v4 and best practices. Use specific examples to demonstrate how you've successfully driven stakeholder consensus and transformed operational processes.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills align with the role. Mention your ability to problem-solve around service interlocks and process gaps, as well as your experience in shaping transition plans.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism, which is crucial for this managerial role.
How to prepare for a job interview at Project People
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design & Transition Manager. Familiarise yourself with MBNL's operational model and how it aligns with shareholder needs. This will help you articulate how your experience fits into their vision.
✨Showcase Your Telecoms Experience
Highlight your background in telecoms or infrastructure service operations during the interview. Be prepared to discuss specific examples where you've successfully managed service designs or transitions, as this will demonstrate your capability for the role.
✨Familiarise Yourself with ITIL v4
Since the role requires a strong understanding of ITIL v4 and service management best practices, brush up on these concepts. Be ready to discuss how you've applied these principles in past roles to improve service delivery and operational efficiency.
✨Prepare for Stakeholder Scenarios
Given the need to drive stakeholder consensus, think of scenarios where you've successfully navigated complex ecosystems. Prepare to share how you managed differing opinions and aligned teams towards common goals, as this will showcase your leadership skills.
