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- Tasks: Lead service design and transition for an operational service, collaborating with various stakeholders.
- Company: Join a high-profile client known for innovative service solutions.
- Benefits: Enjoy hybrid working with 2 days in the office and flexible arrangements.
- Why this job: Be at the forefront of service transformation, making a real impact on operations.
- Qualifications: Strong operational service management background, preferably in telecoms, with ITIL v4 knowledge.
- Other info: This is a 3-month contract role with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office.
About the Role
As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations.
Key Responsibilities
- Deliver a revised service design backed by shareholder requirements and performance outcomes.
- Engage with stakeholders across partner organisations to ensure alignment and clarity.
- Define and deliver process changes, new RACI models, and supporting OSS/IT requirements.
- Manage the smooth transition from the legacy model to an improved operational framework.
- Communicate strategic plans and progress to senior leadership.
- Champion cultural and operational change across delivery teams.
What You'll Bring
- Strong background in Operational Service Management within telecoms or infrastructure.
- In-depth knowledge of ITIL v4 (certification preferred).
- Strategic mindset with a practical approach to driving service transformation.
- Experience defining SLAs, KPIs, and influencing senior stakeholders.
- Familiarity with OSS systems and infrastructure operations.
Service Design & Transition Manager employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager
✨Tip Number 1
Network with professionals in the telecoms and infrastructure sectors. Attend industry events or webinars to connect with potential colleagues and stakeholders who might provide insights or referrals for the role.
✨Tip Number 2
Familiarise yourself with the latest trends in service design and transition management. Being able to discuss current best practices and innovations during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your understanding of ITIL v4 principles. Be ready to share specific examples of how you've applied these concepts in previous roles, especially in relation to service transformation.
✨Tip Number 4
Research the company culture and values of our client. Tailoring your discussions around how you can champion cultural change within their teams will show that you're not just a fit for the role, but also for the organisation.
We think you need these skills to ace Service Design & Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Design & Transition Manager. Familiarise yourself with key concepts like service design, stakeholder engagement, and operational frameworks.
Tailor Your CV: Highlight your relevant experience in Operational Service Management, particularly within telecoms or infrastructure. Emphasise your knowledge of ITIL v4 and any strategic projects you've led that align with the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your strategic mindset and practical approach to service transformation. Mention specific examples of how you've defined SLAs and KPIs, and how you've influenced senior stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Project People
✨Understand the Role Thoroughly
Make sure you have a solid grasp of what a Service Design & Transition Manager does. Familiarise yourself with the key responsibilities listed in the job description, such as delivering revised service designs and engaging with stakeholders. This will help you articulate how your experience aligns with their needs.
✨Showcase Your ITIL Knowledge
Since in-depth knowledge of ITIL v4 is preferred, be prepared to discuss your understanding of ITIL principles and how you've applied them in previous roles. Highlight any relevant certifications and provide examples of how you've driven service transformation using these frameworks.
✨Prepare for Stakeholder Engagement Questions
Given the emphasis on engaging with stakeholders across partner organisations, think of specific instances where you've successfully managed stakeholder relationships. Be ready to discuss how you ensured alignment and clarity among different parties, as this will demonstrate your ability to navigate complex environments.
✨Communicate Your Strategic Mindset
The role requires a strategic mindset with a practical approach. Prepare to discuss how you've defined SLAs and KPIs in the past, and how you've influenced senior stakeholders. Use concrete examples to illustrate your strategic thinking and operational change management skills.
