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For Companies At a Glance
- Tasks: Lead service design and transition for an operational service, ensuring efficiency and scalability.
- Company: Join a high-profile client focused on innovative service solutions.
- Benefits: Enjoy hybrid working with 2 days in the office and flexible arrangements.
- Why this job: Be at the forefront of service transformation and cultural change in a dynamic environment.
- Qualifications: Strong background in Operational Service Management and ITIL v4 knowledge required.
- Other info: This is a 3-month contract role with opportunities for impactful collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
We're looking for a Service Design & Transition Manager to join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office.
About the Role
As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations.
Key Responsibilities
- Deliver a revised service design backed by shareholder requirements and performance outcomes.
- Engage with stakeholders across partner organisations to ensure alignment and clarity.
- Define and deliver process changes, new RACI models, and supporting OSS/IT requirements.
- Manage the smooth transition from the legacy model to an improved operational framework.
- Communicate strategic plans and progress to senior leadership.
- Champion cultural and operational change across delivery teams.
What You'll Bring
- Strong background in Operational Service Management within telecoms or infrastructure.
- In-depth knowledge of ITIL v4 (certification preferred).
- Strategic mindset with a practical approach to driving service transformation.
- Experience defining SLAs, KPIs, and influencing senior stakeholders.
- Familiarity with OSS systems and infrastructure operations.
Service Design & Transition Manager employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager
✨Tip Number 1
Network with professionals in the telecoms and infrastructure sectors. Attend industry events or webinars where you can meet potential colleagues or stakeholders who might be involved in the hiring process.
✨Tip Number 2
Familiarise yourself with the latest trends in service design and transition management. Being able to discuss current best practices and innovations during your conversations will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlight your experience with stakeholder engagement and how you’ve driven operational changes effectively.
✨Tip Number 4
Showcase your knowledge of ITIL v4 by discussing how its principles have guided your previous projects. This will not only highlight your qualifications but also your commitment to best practices in service management.
We think you need these skills to ace Service Design & Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Operational Service Management, particularly within telecoms or infrastructure. Emphasise your knowledge of ITIL v4 and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your strategic mindset and practical approach align with the role's requirements. Mention specific examples of how you've successfully managed service transitions or defined SLAs and KPIs.
Showcase Stakeholder Engagement: Demonstrate your ability to engage with stakeholders across multiple organisations. Include examples of past experiences where you ensured alignment and clarity among different parties.
Highlight Change Management Skills: Discuss your experience in championing cultural and operational change. Provide examples of how you've communicated strategic plans to senior leadership and managed transitions from legacy models.
How to prepare for a job interview at Project People
✨Showcase Your Operational Expertise
Make sure to highlight your strong background in Operational Service Management, especially within telecoms or infrastructure. Be prepared to discuss specific examples of how you've successfully managed service transitions and improvements in the past.
✨Demonstrate ITIL Knowledge
Since in-depth knowledge of ITIL v4 is preferred, brush up on its principles and be ready to explain how you've applied them in your previous roles. Discuss any relevant certifications you hold and how they have helped you in service design and management.
✨Engage with Stakeholder Scenarios
Prepare for questions about stakeholder engagement by thinking of scenarios where you successfully aligned multiple organisations. Be ready to discuss how you communicated strategic plans and ensured clarity among all parties involved.
✨Discuss Process Changes Confidently
Be ready to talk about your experience in defining process changes and new RACI models. Share specific instances where you implemented these changes and the impact they had on operational efficiency and service delivery.
