At a Glance
- Tasks: Lead the design and implementation of service changes in telecom operations.
- Company: Dynamic telecom company focused on network performance and reliability.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a fast-paced environment.
- Why this job: Make a real impact on the UK's mobile network and enhance customer experience.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
The Service Design and Transformation Manager plays a key role within the Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for the shareholders. Working across the Company and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs, enabling consistent, high quality operational performance.
Why this role matters: The Shared Operations service is critical to maintaining the performance and reliability of the UK's mobile network. As shareholder requirements evolve, this role ensures the Company can adapt its services in a structured and controlled way without compromising stability, efficiency, or customer experience. By combining service design expertise with strong stakeholder engagement, this role enables the Company to deliver meaningful change across complex operational environments.
What you’ll be here to do: You’ll lead the design and implementation of service changes across the operational landscape. You’ll:
- Own and develop revised service designs aligned to changing shareholder requirements
- Engage and collaborate with stakeholders across the company and shareholders to ensure alignment
Service Design & Transformation Manager employer: Project People
As a Service Design & Transformation Manager at our company, you will be part of a dynamic team dedicated to enhancing the UK's mobile network performance. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering opportunities for professional development and meaningful contributions to service design. With a flexible working arrangement in Reading, you can enjoy a balanced work-life while making a significant impact in the telecoms sector.
