At a Glance
- Tasks: Lead service design changes to enhance network performance and customer experience.
- Company: Dynamic telecoms company focused on innovation and operational excellence.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a fast-paced environment.
- Why this job: Make a real impact on the UK's mobile network and drive meaningful change.
- Qualifications: Experience in service design, strong stakeholder engagement, and knowledge of ITIL v4.
The predicted salary is between 66582 - 77368 £ per year.
The Service Design and Transformation Manager plays a key role within the Operational Services directorate, responsible for designing and delivering changes to the Shared Operations service that underpins network performance for the shareholders. Working across the Company and shareholder organisations, this role ensures that evolving service requirements are translated into clear, effective, and deliverable service designs—enabling consistent, high‑quality operational performance.
Why this role matters: The Shared Operations service is critical to maintaining the performance and reliability of the UK’s mobile network. As shareholder requirements evolve, this role ensures the Company can adapt its services in a structured and controlled way—without compromising stability, efficiency, or customer experience. By combining service design expertise with strong stakeholder engagement, this role enables the Company to deliver meaningful change across complex operational environments.
What you’ll be here to do: You’ll lead the design and implementation of service changes across the operational landscape. You’ll:
- Own and develop revised service designs aligned to changing shareholder requirements
- Engage and collaborate with stakeholders across the company and shareholders to ensure alignment
- Define the changes required across operational processes, service models, and delivery structures
- Lead the implementation of service design changes into live operations
- Identify and support OSS/IT system requirements needed to deliver service changes
- Ensure service designs are scalable, practical, and aligned to operational realities
- Support the transition of new or updated services into business‑as‑usual delivery
Who we’re looking for: You’re a service design or service transformation professional who can translate strategy into delivery in complex operational environments. You bring strong stakeholder influence, technical understanding, and a structured approach to change. You’ll bring:
- Strong understanding of ITIL v4 frameworks and service management principles
- Experience in telecoms, infrastructure, or operational service environments
- Knowledge of end‑to‑end service delivery across operations, access, estates, and service management
- Strong stakeholder engagement skills, including influencing senior leaders
- Experience defining and measuring service performance and KPIs linked to customer outcomes
- A track record of embedding best practice and driving continuous improvement
Service Design and Transformation Manager in Reading employer: Project People
As a Service Design and Transformation Manager at our company, you will be part of a dynamic team dedicated to enhancing the UK's mobile network performance. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering you ample opportunities for professional growth and development. With a flexible working arrangement in Reading, you can enjoy a balanced work-life while contributing to meaningful changes that impact millions of users.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and Transformation Manager in Reading
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with Project People
Don't forget to keep Project People in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Service Design and Transformation Manager in Reading
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at Project People. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for Project People, so let's be transparent!
How to prepare for a job interview at Project People
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with Project People.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at Project People.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at Project People.
