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- Tasks: Analyse service performance data and drive improvements in supplier accountability.
- Company: Join MBNL, a key player in the UK's mobile network infrastructure.
- Benefits: Flexible working from home, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service delivery in a dynamic telecom environment.
- Qualifications: Experience in telecoms, supplier management, and strong analytical skills.
- Other info: Collaborative culture with opportunities to influence performance across suppliers.
The predicted salary is between 30000 - 50000 £ per year.
MBNL keeps the UK’s shared mobile network running, and this role sits right at the centre of how we govern, challenge, and improve service performance across our supplier ecosystem. As a Service Performance Specialist, you’ll turn data into insight, hold suppliers to account, and help raise the bar for how critical services are delivered.
The Service Performance Specialist will work closely with the Service Performance Assurance Manager to ensure suppliers meet their contractual obligations, SLAs, and performance expectations. This means using evidence, strong governance, and clear communication to drive transparency, accountability, and continuous improvement across one of the UK’s most complex infrastructure environments.
Responsibilities of the Service Performance Specialist include:
- Analyse service performance data and identify risks, gaps, and trends
- Validate supplier performance against SLAs and contractual commitments
- Challenge underperformance and support improvement actions
- Provide clear, evidence‑based insight to senior stakeholders
- Strengthen governance, reporting, and assurance processes
- Visit suppliers and sites when needed to understand real‑world performance
The successful Service Performance Specialist will have:
- Strong understanding of mobile telecoms system architecture
- Experience in supplier management and operational telecoms or infrastructure maintenance
- Background in managed service environments and customer‑focused operations
- Deep knowledge of KPIs, SLAs, performance frameworks, and service governance
Great to have:
- ITIL qualification
- Data or project management experience
- Strong analytical and reporting skills
- Knowledge of OSS / network management tools
If you thrive on collaboration, believe in evidence‑based challenge, and want to influence performance across a complex supplier landscape, this role offers real impact and long‑term opportunity.
Service Administrator - Working From Home in Reading employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Working From Home in Reading
✨Tip Number 1
Network, network, network! Reach out to people in the telecoms industry, especially those who work with service performance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've used data to drive improvements in past roles. We want to see you shine!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've turned data into actionable insights. This is key for a Service Performance Specialist, so make sure we see your best work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making an impact in the telecoms world.
We think you need these skills to ace Service Administrator - Working From Home in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Performance Specialist. Highlight your experience in supplier management and telecoms, and don’t forget to mention any relevant KPIs or SLAs you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service performance and how your skills can help us improve our supplier ecosystem. Be specific about your achievements!
Showcase Your Analytical Skills: Since this role involves analysing service performance data, make sure to include examples of how you've used data to drive insights and improvements in past roles. We love a good data story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Project People
✨Know Your Data
As a Service Performance Specialist, you'll be dealing with a lot of data. Make sure you brush up on your analytical skills and understand how to interpret service performance metrics. Be ready to discuss specific examples of how you've used data to drive improvements in past roles.
✨Understand Supplier Management
Familiarise yourself with supplier management principles and practices. Think about times when you've had to hold suppliers accountable or challenge underperformance. Prepare to share these experiences during the interview to demonstrate your capability in this area.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to present evidence-based insights, so consider how you would explain complex information to senior stakeholders in an understandable way.
✨Show Your Passion for Improvement
This role is all about continuous improvement. Be prepared to discuss your approach to driving change and how you've successfully implemented improvements in previous positions. Highlight your enthusiasm for raising the bar in service performance and governance.