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- Tasks: Analyse service performance data and drive improvements across suppliers.
- Company: Join MBNL, a leader in the UK's mobile network infrastructure.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service delivery in a dynamic telecom environment.
- Qualifications: Experience in telecoms, supplier management, and strong analytical skills.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
MBNL keeps the UK’s shared mobile network running, and this role sits right at the centre of how we govern, challenge, and improve service performance across our supplier ecosystem. As a Service Performance Specialist, you’ll turn data into insight, hold suppliers to account, and help raise the bar for how critical services are delivered.
The Service Performance Specialist will work closely with the Service Performance Assurance Manager to ensure suppliers meet their contractual obligations, SLAs, and performance expectations. This means using evidence, strong governance, and clear communication to drive transparency, accountability, and continuous improvement across one of the UK’s most complex infrastructure environments.
Responsibilities of the Service Performance Specialist include:
- Analyse service performance data and identify risks, gaps, and trends
- Validate supplier performance against SLAs and contractual commitments
- Challenge underperformance and support improvement actions
- Provide clear, evidence‑based insight to senior stakeholders
- Strengthen governance, reporting, and assurance processes
- Visit suppliers and sites when needed to understand real‑world performance
The successful Service Performance Specialist will have:
- Strong understanding of mobile telecoms system architecture
- Experience in supplier management and operational telecoms or infrastructure maintenance
- Background in managed service environments and customer‑focused operations
- Deep knowledge of KPIs, SLAs, performance frameworks, and service governance
Great to have:
- ITIL qualification
- Data or project management experience
- Strong analytical and reporting skills
- Knowledge of OSS / network management tools
If you thrive on collaboration, believe in evidence‑based challenge, and want to influence performance across a complex supplier landscape, this role offers real impact and long‑term opportunity.
Service Administrator (Homebased) in Reading employer: Project People
Contact Detail:
Project People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Homebased) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work with suppliers. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your analytical skills! When you get the chance to meet potential employers, bring examples of how you've used data to drive performance improvements. It’s all about proving you can turn insights into action.
✨Tip Number 3
Be ready to discuss real-world scenarios! Prepare for interviews by thinking about times you've challenged underperformance or improved service delivery. Real examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Service Administrator (Homebased) in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Performance Specialist. Highlight your experience in supplier management and telecoms, and don’t forget to mention any relevant KPIs or SLAs you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service performance and how your skills can help us improve our supplier ecosystem. Be specific about your achievements!
Showcase Your Analytical Skills: Since this role involves analysing service performance data, make sure to include examples of how you've used data to drive insights and improvements in past roles. We love a good data story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Project People
✨Know Your Data
Make sure you brush up on your data analysis skills. Since the role involves turning data into insights, be prepared to discuss how you've used data in past roles to identify trends or gaps. Bring examples of how your analytical skills have led to improvements in service performance.
✨Understand Supplier Management
Familiarise yourself with supplier management principles and practices. Be ready to talk about your experience in holding suppliers accountable and how you've successfully challenged underperformance in the past. This will show that you understand the importance of governance and accountability.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like SLAs and KPIs. You might even want to prepare a few scenarios where you had to present evidence-based insights to stakeholders.
✨Show Your Passion for Improvement
Demonstrate your commitment to continuous improvement. Share examples of how you've contributed to enhancing processes or performance in previous roles. This will resonate well with the company's focus on raising the bar for service delivery.